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NetSuite · 5 months ago

Datacenter Tech 2

West Jordan, UT, United States

Full-time

Onsite

Mid Level

3+ years exp

NetSuite, part of Oracle Cloud Infrastructure, is seeking a Datacenter Tech 2 to help build and operate their cloud services at significant scale. The role involves hardware installation, troubleshooting, and documentation, while also executing small projects independently and collaborating on larger initiatives.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Security Clearance Required

Responsibilities

Hardware installation & configuration of enterprise servers and cabling infrastructure

Hardware Break/Fix replacement of FRUs

Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams

Troubleshooting and resolve Telco Connectivity issues

Troubleshoot & Replace Network Switch equipment

You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams

Documentation of activities and build/modify SOPs

Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables

System power supplies and cabling install, fix and repair

You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects

Qualification

Server hardware knowledgeNetworking device troubleshootingIT Hardware ConceptsInventory managementLearning new conceptsVerbal communicationWritten communication

Required

3+ years working in an IT environment

Knowledge of server/storage/network hardware

Strong interest in learning new DC concepts

Strong verbal and written communication skills

Shift schedule (4 days a week, 10-hour shifts). Includes weekends and holidays

Experience solving problems on servers, networking devices and IT equipment

Inventory management experience. Ordering, receiving, and shipping server parts. Experience taking on-call shifts and ability to respond to critical events as needed

Experience raising issues to Sr. onsite staff and management as needed

IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)