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JBA International · 5 months ago

IT Specialist III

Santa Rosa, California, US

Full-time

Onsite

Mid Level

$38/hr - $50/hr

JBA International is seeking an IT Specialist III to enhance their computer and network operations. The role involves maintaining server and virtualized systems, providing technical support, and ensuring security standards are met.

ConsultingHealth CareLegalProfessional Services

Diversity & Inclusion

No H1B

U.S. Citizen Only

Responsibilities

Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned

Perform log and system management reviews as well as operations and administration on all systems

Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas

Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations

Communicate with IT management on projects, support and future needs planning both in writing and verbally

Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned

Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned

Provide advanced end user support and guidance to other technical staff on end user issues

Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned

Respond to and document requests for technology assistance via phone, verbal, or e-mail request

Diagnose, repair and create documented process for assigned technology issue resolution

Research, recommend, install, update, maintain, and retire new hardware and software solutions

Prioritize problem resolution and daily schedule as work dictates

Plan effective preventative maintenance with your peers on all systems

Support the collection and administration of hardware and software asset inventory

Communicate professionally with all levels of staff

Train with vendors to support new technology or enhance knowledge of current technology and provide mentorship to staff within the IT organization on technical advances

Uphold department service standards and organizational values

Research, develop and employ security standards and practices on the computing environment and assigned technologies

Respond to and report to security issues

Apply threat mitigations and update operating systems as security flaws are discovered

Maintain patches and apply security updates as necessary

Solve outstanding security issues through research and management suggested options

Formulate and ensure adherence to quality assurance standards that includes organized data rooms and surrounding areas

Maintain technical proficiencies to support current and planned hardware, software and network computing needs

Research new technologies, draft recommendations and technology plans and requirements for business needs

Effectively utilize project, change and incident management skills and documentation

Demonstrate current technological understanding in the execution of duties

Perform other duties as assigned

Qualification

Server managementNetwork operationsTechnical supportSecurity standardsVirtualized systemsBackup solutionsHardware/software maintenanceCommunication skillsProblem-solvingProject management

Required