IT Operations and SaaS Administrator jobs in United States
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StartX · 5 months ago

IT Operations and SaaS Administrator

positionPalo Alto, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$50K/yr - $100K/yr

StartX is seeking a hands-on Part-Time IT Operations and SaaS Administrator to manage all aspects of their business's IT environment. This role involves the day-to-day configuration, maintenance, and support of core systems with a strong focus on SaaS applications and business administration tools.

AutomotiveBig DataBioinformaticsBiotechnologyComputer VisionConsumer SoftwareEducationEnterprise SoftwareFinanceHardwareInternetInternet of ThingsMedical DeviceNon ProfitVenture Capital
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

SaaS Administration: Act as the primary administrator for all SaaS applications. This includes managing user accounts, configuring security settings, and ensuring seamless integration between platforms and the database
SaaS Configuration & Customization: Set up and customize SaaS applications, including HubSpot, to align with business processes and workflows for the team
User Support & Help Desk: Provide first-line support for all employee technology issues, from hardware problems to software questions
IT Infrastructure: Maintain and monitor our network, devices, website, and other hardware and coordinate with engineers on core infrastructure
Security & Compliance: Enforce security policies, conduct regular access reviews, and assist in creating and maintaining IT documentation and disaster recovery plans
Asset & Vendor Management: Manage the lifecycle of all IT assets (hardware and software) and serve as a contact for our technology vendors and service providers, as well as maintain budgets and negotiate pricing
Roadmap and Product Management: Develop, maintain, and update company product requirements, including opportunities and gaps, by partnering with business teams and leadership
Current Stack: Our current Saas infrastructure includes G-Suite, Okta, Hubspot, Slack, Notion, Monday.com, Freshdesk, BI tool, Webflow, and Typeform

Qualification

SaaS administrationG-SuiteOktaHubSpotTroubleshooting skillsTeam orientationCustomer service orientationCommunication skills

Required

Proven experience in an IT support or operations role, with a strong emphasis on SaaS administration
Strong troubleshooting skills and a desire to solve technical problems
Excellent communication skills, both written and verbal, for helping employees of varying technical backgrounds
Strong team and customer service orientation alongside product vision, execution planning, and skills

Preferred

Direct experience with G-Suite (Google Workspace), Slack, and Okta is highly preferred
Experience with HubSpot or a similar CRM for sales and marketing is a significant plus

Company

StartX

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StartX is the startup accelerator, fellowship, and community for Stanford students, professors, and alumni.
dateFounded in 2011
location
Palo Alto, California, USA
people-size11-50 employees
web-link
http://startx.com/

H1B Sponsorship

StartX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2021 (4)
2020 (1)

Funding

Current Stage
Early Stage
Total Funding
$4.8M
2013-09-04Grant· $3.6M
2013-02-07Series Unknown· $0.4M
2012-08-23Grant· $0.8M

Leadership Team

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Dan Ha
Co-Founder, Sr. Managing Director
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Adrianna Davies
Founder S21
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Company data provided by crunchbase