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Block Imaging · 5 months ago

Field Service Engineer - GE CT/MRI

Charlottesville, VA

Full-time

Onsite

Mid Level

$90K/yr - $135K/yr

3+ years exp

Block Imaging is a company that provides high-quality technical support and service to medical imaging customers. The Field Service Engineer will be responsible for installing, inspecting, testing, troubleshooting, and maintaining medical imaging equipment, ensuring it meets operational standards and customer needs.

Health CareMedical Device

Growth Opportunities

Responsibilities

Service medical imaging equipment focused within the United States

Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications

Ensure the system operates effectively to meet customer needs and expectations

Move the company forward in engineering competency

Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams

Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues

Continual expansion of knowledge base in the repair and installation of equipment

Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement

Remain available to address technical issues and respond to inquiries promptly

Document newly developed processes and provide training to end users

Perform additional duties as assigned to support team and organizational goals

Qualification

Medical imaging equipmentCalibrationTroubleshootingCustomer serviceComputer diagnostic softwareMechanical aptitudeDatabase managementOrganizational skillsCritical thinkingEffective communicationTeam collaborationAttention to detailSelf-starter

Required

Bachelor's degree in engineering or equivalent

3-7 years' experience in medical imaging engineering or equivalent

Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus

Mechanical aptitude and desire to solve problems using initiative and critical thinking skills

Ability to work on concurrent projects and ensure timelines are met

Capable of building positive working relationships with team members, customers and vendors

Ability to be flexible and resolve situations with confidence and mature leadership

Solution-oriented professional who treats others with dignity and respect

Hold self to a high standard while ensuring projects are completed on time

Experience in delivering and demanding a high level of customer service

Thorough knowledge of safety regulations

Exceptional communication skills, including active listening, clear verbal expression, and effective writing

Proficient in Excel, Word, Outlook, keyboarding, and internet research

Strong attention to detail with consistent follow-through on tasks and responsibilities

Computer diagnostic software and hardware

Database entry and management

Collaborative team player who promotes open communication and shared success

Self-starter who can fill “down time” in productive ways

Valid driver's license and proof of safe driving history

Submit to and successfully complete MVR and criminal background check and drug screen

Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles

Drivers must comply with on-the-job driver's safety training if asked to operate rental trucks or fleet vehicles

Must be 21 or older to drive company vehicle

Preferred

GE CT/MR multi vendor field service

Benefits

Competitive insurance coverage including - medical, dental, and vision coverage.

Full-time team members start at 19 days of PTO and receive two “people matter” days for volunteering in your community.

Quarterly bonuses to team members based on meeting company profitability goals.

401(k)investment planning with a variety of options for deferrals and a generous company match.

Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years.