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Unlayer (YC W22) · 5 months ago

Technical Customer Success Manager

United States

Full-time

Remote

Mid Level

Unlayer is a company focused on customer success and satisfaction, and they are seeking a Technical Customer Success Manager. This role is essential for managing the customer lifecycle, acting as the primary point of contact, and driving initiatives to maximize product value for clients.

Developer PlatformEmailInformation TechnologySoftwareWeb Design

Responsibilities

Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers

Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services

Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions

Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption

Serve as the voice of the customer to address feedback and share across internal teams

Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives

Qualification

Technical Customer SuccessHTMLCSSJavascriptVueAngularReactCommunication SkillsInterpersonal SkillsCustomer Focus

Required

Bachelor's degree in a relevant field or equivalent practical experience

Proven experience in a technical customer success and/or account management role

Exceptional communication and interpersonal skills

Proven ability to manage and grow customer accounts

Customer focused with a passion for ensuring customer success

Understanding of HTML, CSS, Javascript & SDK is a must

Must be able to work between East Coast

Preferred

Understanding of Vanilla JS, Vue, Angular and React a plus

Company

Unlayer (YC W22)

Empowering Teams to Build Better Content, Faster — Without Writing a Line of Code Unlayer is the embeddable content builder powering emails, landing pages, documents, and popups inside modern SaaS platforms.

Founded in 2016