LifeStance Health · 5 hours ago
Practice Coordinator
Plainfield, IL
Full-time
Onsite
Entry Level
$19.75/hr - $20.75/hr
1+ years expLifeStance Health is a leading mental health practice group striving to meet the mental health needs of individuals and communities. The Practice Coordinator serves as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians while ensuring quality customer service.
Health CareHospitalMedical
Responsibilities
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situation
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc
Ensure accuracy of patient pharmacy information in the medical record
Scan all hard copy correspondence into patient’s EHR record
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance
Assist in coordination of external referrals for patient care
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc
Coordinate with clinicians pertaining to any additional patient questions
Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)
Qualification
Required
Ability to multitask and prioritize duties to support delivery of high-quality patient experience
Ability to work independently and as a team member
Strong communication skills, both written and verbal
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
High School or equivalent required
Preferred
Associates/bachelor's degree preferred
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Benefits
Medical
Dental
Vision
AD&D
Short and long-term disability
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Company
LifeStance Health
LifeStance is a national provider of behavioral healthcare services with operations across the country.
5001-10000 employees
H1B Sponsorship
LifeStance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$125MKey Investors
Silversmith Capital Partners
2024-05-21Post Ipo Secondary· $125M
2021-06-09IPO
2017-01-01Private Equity
Leadership Team
Chuck Solomon
Director of Employer Branding & Recruitment Marketing
Warren Gouk
Chief Administrative Officer (CAO)
Recent News
LifeStance Health, Inc.
2025-11-07
2025-11-07
Company data provided by crunchbase