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Koniag Government Services · 5 hours ago

NOC Shift Supervisor

Washington, DC

Full-time

Onsite

Senior Level

5+ years exp

Koniag Government Services is seeking a NOC Shift Supervisor to support their government customer in Washington, DC. The role involves leading a team of technicians to oversee and maintain secure operations of IT infrastructure, ensuring service levels are met and operational issues are resolved efficiently.

EnterpriseGovernmentProfessional Services

H1B Sponsor Likely

Responsibilities

Supervise and provide guidance to NOC technicians during assigned shifts

Monitor customer networks, systems, applications, and infrastructure components

Triage and resolve service alerts, outages, and disruptions based on severity

Troubleshoot and identify root causes of recurring incidents or problems

Manage and escalate unresolved issues to appropriate teams per protocol

Oversee compliance with standard operating procedures and ITIL practices

Drive continuous improvement of monitoring capabilities and incident response

Maintain detailed logs/documentation of all operational issues and actions taken

Work collaboratively with other IT teams to ensure seamless end-to-end service

Provide training and mentorship to junior NOC personnel as needed

Qualification

Network protocolsITIL practicesMonitoring toolsTechnical certificationsScripting experienceCustomer service mindsetMicrosoft Office SuiteCybersecurity principlesCloud technologiesLeadershipProblem-solvingCommunication skillsAttention to detail

Required

Bachelor's degree in IT, Computer Science, or related technical field

5+ years of IT/networking experience, including 2+ years in a NOC environment

Prior supervisory experience leading a team of technicians/analysts

Strong technical knowledge of network protocols, security tools, and operations

Experience with monitoring tools like SolarWinds, PRTG, Splunk, etc

Understanding of ITIL, IT service management, and industry best practices

Ability to obtain and maintain government security clearance if required

Excellent critical thinking, troubleshooting, and problem-solving abilities

Strong leadership and ability to manage a team across all shifts

Excellent written and verbal communication skills

Attention to detail and ability to multi-task in a fast-paced environment

Customer service mindset and commitment to meeting SLAs

Proficiency with Microsoft Office Suite and operational documentation

Ability to obtain a Public Trust

Preferred

Technical certifications (CCNA, Network+, Security+, etc.)

Scripting experience (Python, Bash, PowerShell)

Experience supporting DoD/federal IT environments

Knowledge of cybersecurity principles and data protection methods

Familiarity with cloud technologies and virtualization

Benefits

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Company

Koniag Government Services

Koniag Government Services is a Professional Services and Operational Management to Federal Government.

Founded in 1971

Chantilly, Virginia, USA

1001-5000 employees

https://www.koniag-gs.com/

H1B Sponsorship

Koniag Government Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (1)