Pacific Aviation · 5 months ago
Baggage Service Agent SFO
San Francisco, CA
Part-time
Onsite
New Grad, Entry Level
$23.15/hr - $25.15/hrPacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This role involves assisting passengers with baggage-related inquiries, ensuring smooth baggage operations, and providing excellent customer service in a fast-paced environment.
Professional ServicesService IndustryTicketing
Responsibilities
Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs
File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer
Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
Support boarding operations, including special service assistance and communication with gate agents
Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
Respond to baggage claim escalations in a calm and solutions-focused manner
Maintain documentation accuracy and follow all airport, TSA, and airline procedures
Deliver excellent customer service in a fast-paced, international terminal
Qualification
Required
Clear written and verbal communication (email coordination required)
Fluent English communication skills—verbal and written
Strong customer service, coordination, and problem-solving skills
Ability to manage stressful situations calmly and effectively
Attention to detail and organizational skills
Computer literacy and fast, accurate data entry
Physical ability to lift up to 50 lbs and work on your feet for extended periods
Flexibility to work weekends, evenings, and holidays
Legally authorized to work in the U.S
Must pass a background check and attend paid training
Preferred
Proficiency or familiarity with WorldTracer (strongly preferred)
Benefits
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus Program
Company
Pacific Aviation
Pacific Aviation is a provider of airport handling services for finest airlines.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Calvin Ormerod
Recruitment Partner
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