Obran Cooperative ยท 5 months ago
Customer Service Call Agent
Honolulu, HI
Full-time
Onsite
New Grad, Entry LevelObran Cooperative is looking for an amazingly talented Technical Support Agent to join their Hawaii PMVI program. In this role, you will be the cheerful and helpful face of the program, responding to calls, assisting users, and troubleshooting equipment issues.
Employee BenefitsEmploymentStaffing Agency
Responsibilities
Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more
Help users reset passwords and related application activity
Answer questions about the program equipment and supplies
Review invoices and payment history with industry partners
Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable
Proactively call out to customers when needed for service-related matters
Participate in special projects and perform other duties as needed
Qualification
Required
Good verbal communication
Cheerful and helpful attitude
Dependable and punctual engagement
Data entry skills
Preferred
Pleasant telephone manner; excellent written and verbal communication skills
Strong PC skills, knowledge of MS Office Suite
Experience working with iPad tablet software and/or printer hardware
Strong problem solving skills
Ability to adapt to new information and procedures
Ability to handle challenging situations by exhibiting composure and empathy
Strong analytical and technical aptitude would be a definite asset
Company
Obran Cooperative
Obran Cooperative acquire and hold profitable small to medium size businesses in target industries on behalf of our worker-owners.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
leo freeman
CEO & Director of Investments, Obran Capital Advisors
Adam Rose
COO, Obran Cooperative
Company data provided by crunchbase