Webster Bank · 3 hours ago
Mgr Commercial Card Sales Support
New York, NY
Full-time
Onsite
Mid Level
$75K/yr - $90K/yr
3+ years expWebster Bank is a leading commercial bank focused on helping individuals and businesses achieve their financial goals. The Manager of Commercial Card Sales Support is responsible for providing support to various stakeholders regarding the setup, implementation, and maintenance of Commercial Card programs to ensure superior service and accuracy.
Banking
Hiring Manager
Robin Sukdeo, CPC
Responsibilities
Serve as a liaison between Customer, Card Sales Officers (CCSO), Treasury Management Officers (TMC), Relationship Managers (RM), Card Service Team, Card Services Provider, Telephone Banking Center, etc., to ensure accurate implementation and maintenance of Commercial Card programs and customer service
Monitor and track implementation to avoid stalled or inactive implementations
Prepare and review Commercial Card legal agreements
Under CCSO guidance prepare, distribute, and collect customer legal agreements and clients' signatures. Agreements including, but not limited to: legal agreements, set-up forms, pricing model, card questionnaire, management approvals, maintenance requests, reporting and logging relevant information, etc
Manage credit approval process and credit policy exceptions
Act as first level of escalation to work and resolve Commercial Card implementation/setup problems and customer service requests promptly. Obtain a solid understanding of the commercial card credit product, programs, policies and procedures, approval policies, and audit policies, as well as other various bank policies
Utilize various banking systems which support the card programs such as: TSYS, FISERV, ActivePay, SalesForce, etc
Interact daily with all operational & support areas of the bank in order to analyze, research, and correct the operational and accounting problems of the customer's card program
Responsibilities include fraud/risk controls, special projects, customer service, implementation support, and training
Manage situations requiring complex research and follow up as well as the handling of sensitive customer situations and escalations
Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area
May provide work leadership and training to customer service/support group within the assigned area
May accompany RM, TMC or CCSO on customer calls
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite
Identify risk-related issues needing escalation to management
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis
Identify risk-related issues needing escalation to management
Maintain Bank internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Bachelor's Degree required
3+ Years of Commercial Cards required
Experience managing complex relationships with multiple contacts, including senior engagement required
Credit card industry knowledge or experience
Knowledge or previous experience with TSYS, FISERV, ActivePay, Salesforce, Signature, etc
Demonstrated ability to interact effectively with all levels of personnel
Self-motivated, detail-oriented, and strong problem-solving skills
Ability to work well under pressure and handle multiple tasks in a fast-paced environment with little supervision
Benefits
Incentive compensation
Company
Webster Bank
Webster is a commercial bank that provides financial services to corporations, individuals, families, and partners.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$653MKey Investors
Greystone
2025-09-11Post Ipo Debt· $350M
2024-12-02Post Ipo Debt· $303M
2002-10-17IPO
Leadership Team
Neal Holland
Chief Financial Officer
D
Daniel Gioia
Sr. Managing Director
Recent News
Providence Business News
2026-01-24
2026-01-23
Providence Business News
2026-01-16
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