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Florida Orthopaedic Institute · 5 days ago

Clinical Informatics Template Specialist - North Tampa

Temple Terrace, FL

Full-time

Onsite

Mid Level

Florida Orthopaedic Institute is a healthcare provider focused on orthopedic solutions. They are seeking a Clinical Informatics Template Specialist to manage clinical application incidents and service requests, specifically creating and revising templates in Athena and collaborating with Radix for provider scheduling profiles.

Health CareMedical

Responsibilities

Responsible for creating and revising all Provider and Diagnostic scheduling templates in Athena

Monitor all clinic change form requests in queue to ensure they are handled appropriately and in a timely manner

New template builds

Template changes

Clinic cancellations

Clinic additions

Template freeze/unfreeze requests

Monitor monthly Template expiration date report and build out any required templates to the two-year maximum limit

Meets with Providers to discuss recommendations for template revisions

Provides all necessary information to create new Provider profile in Radix

Provider Name and Athena ID

Specialty

Head shot

Chief complaint list

Insurance participation list

Appointment types

Locations

Complete thorough testing of all new provider’s chief complaints, appointment types, insurance, and locations prior to deployment

Work closely with the Scheduling Manager and Supervisor to ensure Providers schedules are created/edited prior to request date

Handles all Dash Self (Scheduling related) Radix helpdesk requests ensuring they are addressed/escalated to the vendor in an efficient and accurate manner

Report Dash Self statistics to the Clinical Informatics Manager

Work directly with Radix development team CSM’s to create new content and monitor Scheduling program

Work closely with the Scheduling Manager to maintain and develop the Radix triage program

Attend and provide content for Radix weekly meetings

Create Policies and Procedures and SOP’s pertaining to Clinic Change Request, Template building and new Provider creation in Radix

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Oversees the creation and maintains Appointment Reminders and Communications in Radix

To be a highly motivated team player with the skills and ability to manage changing priorities

To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

To attend training courses as identified and agreed for appropriate development

To follow up with customers and users to ensure complete resolution of issues

To inform management of recurring problems

Stay current with system information, changes, and updates

Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

Qualification

Clinical application supportTemplate managementMicrosoft WindowsMicrosoft OfficeCustomer supportTroubleshootingOrganizational skillsTime managementAttention to detail