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Block Imaging · 4 months ago

Field Service Engineer - GE CT/MRI

Manassas, VA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $135K/yr

3+ years exp

Block Imaging is a company focused on providing high-quality technical support and service to medical imaging customers. The Field Service Engineer will be responsible for the installation, troubleshooting, and maintenance of medical imaging equipment, ensuring it meets operational standards while adhering to safety regulations.

Health CareMedical Device

Growth Opportunities

Responsibilities

Service medical imaging equipment focused within the United States

Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications

Ensure the system operates effectively to meet customer needs and expectations

Move the company forward in engineering competency

Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams

Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues

Continual expansion of knowledge base in the repair and installation of equipment

Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement

Remain available to address technical issues and respond to inquiries promptly

Document newly developed processes and provide training to end users

Perform additional duties as assigned to support team and organizational goals

Qualification

Medical imaging engineeringTroubleshooting imaging systemsPreventive maintenanceMechanical aptitudeCustomer service experienceSafety regulations knowledgeComputer diagnostic softwareDatabase entryProficient in ExcelOrganizational skillsExceptional communication skillsCollaborative team player

Required

Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus

Mechanical aptitude and desire to solve problems using initiative and critical thinking skills

Ability to work on concurrent projects and ensure timelines are met

Capable of building positive working relationships with team members, customers and vendors

Ability to be flexible and resolve situations with confidence and mature leadership

Solution-oriented professional who treats others with dignity and respect

Hold self to a high standard while ensuring projects are completed on time

Experience in delivering and demanding a high level of customer service

Thorough knowledge of safety regulations

Exceptional communication skills, including active listening, clear verbal expression, and effective writing

Proficient in Excel, Word, Outlook, keyboarding, and internet research

Strong attention to detail with consistent follow-through on tasks and responsibilities

Computer diagnostic software and hardware

Database entry and management

Collaborative team player who promotes open communication and shared success

Self-starter who can fill “down time” in productive ways

Valid driver's license and proof of safe driving history

Submit to and successfully complete MVR and criminal background check and drug screen

Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles

Drivers must comply with on-the-job driver's safety training if asked to operate rental trucks or fleet vehicles

Must be 21 or older to drive company vehicle

Education: Bachelor's degree in engineering or equivalent

Experience: 3-7 years' experience in medical imaging engineering or equivalent

Preferred

Preferred experience: GE CT/MR multi vendor field service

Benefits

Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses

Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.

Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.

401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.

Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.

Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.

Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.

Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.

Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.