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TetraScience · 5 months ago

Technical Account Manager (TAM), US

Boston, MA

Full-time

Hybrid

Senior Level

5+ years exp

TetraScience is the Scientific Data and AI Cloud company leading the Scientific AI revolution. They are seeking a Technical Account Manager to provide strategic technical partnerships with customers, bridging business objectives and technical execution to deliver impactful solutions in the pharmaceutical and biotech sectors.

BiotechnologyData IntegrationData ManagementInternet of ThingsLife SciencePharmaceuticalSoftware

Growth Opportunities

No H1B

Responsibilities

Primary technical point of contact across strategic accounts

Lifecycle engagement & adoption acceleration from presales to delivery

Technical health & risk management

Strategic planning and stakeholder management across sales, product management and engineering teams

Sales enablement & growth support

Deep and wide technical and science senior relationships

Deeply understand Customer scientific data and AI architecture & goals

Provide proactive, prescriptive technical guidance

Act as a trusted advisor aligned to Customer outcomes

Drive adoption & success plan execution

Conduct regular technical reviews

Identify risks & recommend optimizations

Lead technical strategy for expansions

Support POCs & co-innovation

Manage resolution for escalated issues

Accelerate time to value

Improve stability & uptime

Strategic roadmap alignment

Prioritized support & faster resolutions

Higher ROI through continuous optimization

Support growth through hands on sessions and enablement presentations

Showcase tailored demonstrations to prospects, to both small and large audiences

Map business requirements to technical solutions

Determine potential return on investment for proposed solutions

Cultivate relationships with clients, sales teams, and technical teams

Collaborate with clients and sales teams to reach beneficial agreements

Develop a deep understanding of the company's product or service offerings

Design and showcase tailored demonstrations to prospects

Contribute to RFPs/RFIs with detailed technical specifications and solutions

Ensure projects are kept on track and within scope

Coordinate with various stakeholders to ensure the smooth flow of presales activities

Qualification

Scientific backgroundSenior Technical ArchitectureCloud RDBMS proficiencyData ModelingBig Data TechnologiesCloud PlatformsData GovernanceQualityBI ToolsCommercial tech sales supportRelationship BuildingNegotiation Skills