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Town of Little Elm · 5 months ago

Recreation Leader - The Cove Party Host

Little Elm, TX

Part-time

Onsite

Entry Level

1+ years exp

The Town of Little Elm is seeking a Recreation Leader to provide outstanding customer service and manage activities at various recreation facilities. This part-time role involves monitoring participants, enforcing policies, assisting with party rentals, and maintaining a clean environment.

GovernmentOffice AdministrationProperty DevelopmentProperty Management

Responsibilities

Provides positive and enthusiastic customer service to all guests

Maintains friendly customer service in all situations

Prepares rooms and cabanas for parties and rentals by cleaning, arranging furniture, and setup of proper party supplies

Assists guests in serving of food, party favors, and other various tasks

Responsible for cleanup and restocking once parties and rentals are completed

Maintains inventory of supplies and equipment

Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions

Promotes facilities, programs, and services when in contact with members and guests

Enforces facility policies and procedures promptly and courteously

Resolves customer questions/complaints

Assists with member and guest check-in as requested

Ensures assigned areas are cleaned and maintained at all times

Monitors facility activities and rentals for participant compliance with health and safety rules

Assists with implementation of special events; works special events and/or after hour rentals as needed

Attends required trainings and in-services

Assists in responding to email/phone inquiries about party rentals and cabanas

Assists with booking party/cabana rentals

Provides customer service to all participants in activities and programs at area of assignment

Works varied shifts to include early mornings, days, nights, weekends, and holidays

Provides information of services, processes registrations, and assists with promoting Town activities

Enforces facility policies and procedures

Promptly greets patrons, checks-in members, and responds to inquiries related to programs, services and special events

Distributes appropriate equipment to customers

Ensures assigned areas are cleaned and maintained at all times

Performs light janitorial duties in areas of assignment

Performs basic administrative and front desk tasks including answering phones, printing/copying, filing, and preparing reports

Opens and closes facilities according to established policies and procedures

Handles cash, reconciles receipts and cash register at end of shift

Maintains and updates supply list for assigned area

Monitors facility activities and rentals for participant compliance with health and safety rules

Prepares accident and incident reports when indicated

Works assigned special events and sponsored Town of Little Elm activities which includes operating information tables, set-up/clean-up, monitoring boat ramp, assisting with marketing of Lake Front District and assigned tasks related to special events

Performs other related duties as assigned and/or required

Operates under the Town’s four core values of Integrity, Customer Service, Efficiency, and Innovation

Qualification

Customer serviceCPRAED certificationMoney handlingComputersProblem resolutionHealthSafety monitoringOral communicationWritten communication

Required

Must be able to work a varied schedule to include daytime and evening hours as well as weekends to include rotating Sundays

Must be at least 16 years old and have six (6) months customer service or public contact experience; or equivalent combination of education and experience

Must have the ability to obtain CPR and AED certifications within six months from date of employment

Must be bondable

Valid Texas Drivers License

Ability to read, write, and speak English fluently

Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community

Knowledge of customer service practices and procedures

Knowledge of computers and related equipment, hardware and software

Knowledge of Town policies and procedures

Knowledge of money handling practices and procedures

Skill in oral and written communications

Skill in monitoring departmental health and safety policies and procedures

Skill in resolving customer complaints and concerns

Skill in implementing departmental rules, procedures and objectives

Regular and consistent attendance for the assigned work hours is essential

Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form

Ability to comprehend complex policies, procedures, regulations, and organizational structures

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job