MedMe Health · 5 months ago
Pharmacist to HealthTech – Career Transition Program (Canada)
CA
Full-time
Hybrid
Mid Level
CAD$60K/yr - CAD$75K/yr
3+ years expMedMe Health is a company dedicated to empowering pharmacists through a cloud-based platform that enhances their service capabilities. They are launching a career transition program for experienced pharmacists looking to pivot into digital health, focusing on roles in Customer Success, Clinical Product Management, and Pharmacy Relations. This program offers hands-on experience and a clear pathway into the healthtech industry.
B2BHealth CareSoftware
Responsibilities
Act as a frontline support agent for pharmacy users, responding to live chat, phone, and email inquiries with accuracy, empathy, and urgency
Lead onboarding sessions for new clients, ensuring smooth setup, confident platform adoption, and early troubleshooting
Monitor pharmacy usage and engagement metrics to identify at-risk accounts and proactively re-engage them
Maintain and improve Help Center content, internal CS documentation, and pharmacy-facing guides to support scalable customer education
Escalate product issues clearly and constructively, including writing tickets and communicating with product/engineering teams
Contribute to feature development by gathering voice-of-customer insights, writing or refining product requirements, and participating in QA/UAT cycles to validate usability, clinical accuracy, and edge cases
Support banner outreach, follow-ups, and reactivation campaigns. Contribute to MedMe’s growth initiatives by assisting with sales enablement, marketing content, and outreach strategies
Shadow project coordination and assist with onboarding logistics for enterprise go-lives, regional groups, and pilot programs, helping manage timelines, training, and stakeholder communications
Support enterprise account management activities, participating in account check-ins, analyzing usage data, surfacing expansion opportunities, and contributing to long-term success planning
Own a scoped project based on your goals
Qualification
Required
Licensed pharmacist in Canada with 3-5 years of clinical experience
Eager to pivot into a tech-enabled role with long-term career growth in healthtech
Excellent communicator with the ability to simplify complex workflows and build trust with pharmacy teams
Strong problem-solver who thrives in ambiguity and can self-manage multiple responsibilities
Strong understanding of pharmacist and patient challenges, with a drive to improve their day-to-day experience through better tools and workflows
Curious, collaborative, and ready to contribute — no tech experience required
Preferred
Experience with training, workflow redesign, or pharmacy service adoption
Exposure to pharmacy SaaS or digital tools (e.g., PMS, EMRs/EHRs, provincial health systems)
French proficiency is a plus
Flexibility to support both PST & EST time zones is a plus
Benefits
Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding
Company
MedMe Health
MedMe Health is a patient care platform to help pharmacists schedule, conduct, and track clinical services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.55MKey Investors
CIBC Innovation BankingM12 - Microsoft's Venture FundMaRS Investment Accelerator Fund
2025-08-20Debt Financing
2022-03-17Seed· $2.69M
2021-04-01Pre Seed· $0.75M
Leadership Team
Nicholas Hui
Co-Founder & Chief Product Officer
Recent News
2025-08-24
2025-08-21
Private Capital Journal
2025-08-21
Company data provided by crunchbase