GPL Technologies · 5 months ago
Shotgrid Technical Support Specialist
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
5+ years expGPL Technologies is a rapidly growing technology services firm dedicated to empowering creatives in the Media and Entertainment industry. The Shotgrid Technical Support Specialist will work closely with clients to enhance their production pipelines through custom software tools and integrations, ensuring they derive maximum value from their engagement with the GPL Software Services Team.
Information ServicesInformation Technology
Responsibilities
Providing or scheduling product and workflow setup, training and ongoing client support, conducting client health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products or services, and maintaining elevated level of influence over the client lifecycle
Ensuring that customers derive maximum value from their engagement with the GPL Software Services Team by having successful project engagements, identifying new opportunities, and educating clients on all GPL core services
Participating in, and providing recommendations on, workflow and document reviews
Monitoring customer projects, usage data, health indicators, and growth opportunities and translate into strategies for success
Working with the team to troubleshoot problems quickly and efficiently
Contributing thought leadership and best practices, both internally and externally, around new production workflows, tools, and industry trends
Working with the team to document internal processes, workflows, tools and training methods
Responding to partner and customer inquiries in a professional and prompt manner
Working with client’s Development, QA and UAT teams to ensure successful implementation of projects and releases
Working closely with the engineering team to ensure that all tools follow a high-quality standard
Analyzing client needs and workflows, recommending best practices, and configuring tools to suit the identified needs
Qualification
Required
Deep knowledge of Shotgun and Shotgun Toolkit
5+ years experience in Animation and/or Visual Effects Production Management or equivalent
Comfortable working with DCC software like Maya and Nuke
Experience with revision tools such as Github
Experience with editing settings files in Yaml, Json or a similar platform
Deep knowledge and passion for production, pipeline, and workflows
Commitment to continuous learning
Preferred
Knowledge of Python, Javascript, SQL, Django, Flask, JSON, REST
Familiarity with other production tracking solutions such as NIM, F-Track, FileMaker
Benefits
Health benefits for full-time employees
Very liberal vacation and personal time policy
Company
GPL Technologies
GPL Technologies provides IT solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Blum
Chief Technology Officer
Company data provided by crunchbase