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Amazon · 5 months ago

Facility Operations Center Technical Team Lead, ADC InfraOps FOC

Arlington, Virginia, USA

Full-time

Onsite

Mid Level

3+ years exp

Amazon is a leading cloud services provider looking for a Facility Operations Center Technical Team Lead to support their Data Center Infrastructure Operations Organization. The role involves overseeing the Facility Operations Center, ensuring peak efficiency, conducting training, managing projects, and acting as a technical resource for data center operations.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Oversee the day-to-day use and operation of our data center systems monitoring platform

Understand the scope, impact, and expected alarms of planned work at the data centers

Operate independently with limited direct management

Act as an escalation point for FOC engineers and participate in an on-call rotation

Perform alarm analysis and trending during planned and unplanned activities

Complete audits on planned and emergency work

Provide consistent training and guidance to FOC engineers

Refine existing processes and create new standard processes for FOC engineers and Team Leads

Communicate complex technical information to a non-technical audience

Routinely analyze alarms and work with partner teams to identify efficiencies and patterns

Drive projects with moderate complexity

Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities

Establish performance benchmarks and conduct audits to drive effectiveness

Subject matter expert for data center infrastructure

Work outside normal business hours to support the 24/7 operation of the FOC

Some travel required

Qualification

Data center infrastructureElectrical systemsControls systemsTechnical support experienceTroubleshooting technical systemsCustomer service experienceMicrosoft Office experienceCommunication skillsLeadership skillsOrganizational skills