Leader in Training. jobs in United States
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Belong · 5 months ago

Leader in Training.

positionMiami, FL
timeFull-time
remoteOnsite
seniorityMid Level

Belong is a company focused on revolutionizing home renting by creating a system that prioritizes emotional connections and operational excellence. They are seeking a Leader in Training to architect and run mission-critical operations, lead a globally distributed team, and drive operational strategies that integrate AI into their processes.

Consumer SoftwareHospitalityInternetProperty ManagementReal EstateResidentialService Industry

Responsibilities

Architect and scale our end-to-end member transition programs across multiple markets
Own service delivery, quality control, KPI outcomes, and continuous improvement
Build and evolve SOPs that set the gold standard for operational excellence
Inspire, train, and scale a high-performing, globally distributed operations team
Drive Operational Strategy with Product & Engineering
Design and manage dashboards that provide full visibility into program performance
Translate raw data into decisions that move the needle on satisfaction, retention, and cost-efficiency
Establish proactive communication loops that earn trust from homeowners and residents at critical moments
Implement feedback systems that turn small moments into major product and process insights

Qualification

AI operationsOperational strategyData analyticsProcess designTeam leadershipCustomer-centric approachCollaboration with Product & EngineeringExperience in logisticsExperience in property managementSpanish fluency

Required

Deep experience designing and running operations in a technology-enabled, customer-centric environment
Strong fluency in systems thinking, process design, and data analytics (SQL, Looker, Tableau, etc.)
Leadership in ambiguous, high-growth settings—bonus points for marketplace, logistics, or home services experience
A heart for the customer. A head for the system. A will to win

Preferred

Spanish fluency
Experience partnering closely with Product & Engineering teams
Previous exposure to property management, logistics, or complex service delivery

Company

Belong

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The Exceptional Home Renting Experience. Powered by AI. Made and Loved by People.
dateFounded in 2019
location
Miami, Florida, USA
people-size201-500 employees
web-link
https://belonghome.com/

Funding

Current Stage
Growth Stage
Total Funding
$138M
Key Investors
Fifth WallBattery VenturesNotable Capital
2022-05-19Series C· $50M
2022-05-19Debt Financing· $30M
2021-03-09Series B· $40M

Leadership Team

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Owen Savir
Co-Founder & President
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Tyler Infelise
Co-Founder
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Recent News

Notable Capital
Notable Capital Portfolio
2026-01-20
Andreessen Horowitz
Investing in Belong
2026-01-13
FinLedger
Belong raises $80M debt and equity to expand rental management platform
2026-01-13
Company data provided by crunchbase