Amazon · 2 weeks ago
Director - Applied Science, Amazon Connect
Seattle, WA
Full-time
Onsite
Director/Executive
$262K/yr - $350K/yr
10+ years expAmazon is a leading company in customer engagement technology, and they are seeking a Director of Applied Science to define and execute a unified science strategy. This role involves leading the applied science team to optimize AI-powered solutions across various customer engagement workloads while collaborating with other AWS science teams.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Propose and deliver an organizational plan that is aligned to a unified science strategy
Enable data-driven, AI-powered continuous optimization across self-service, agent assistance, and manager assistance workloads
Inherit an existing applied science team and possibly a data integrations team
Define a strategy that may require additional applied scientists
Be responsible for cross-AWS science collaboration with Bedrock, AGI, Q, and Transcribe organizations
Qualification
Required
A MS in CS, Machine Learning, Statistics, Operations Research or similar
10 years of hands-on experience in predictive modeling and large data analysis
Expertise in Machine Learning as applied to large-scale generative models
Strong ML breadth and depth
Strong skills with SQL
Strong skills with Spark/Python/Perl (or similar)
Communication and data presentation skill
Strong problem-solving ability
Preferred
A PhD in Computer Science, Machine Learning, Statistics or Operations Research
15 years of industry experience in ML
Superior ML breadth and depth
Expert skills with SQL
Expert skills with Spark/Python/Perl (or similar)
Superior problem solving
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
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2026-01-12
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