DISHER Talent ยท 5 months ago
Customer Support Technician
Plainwell, MI
Full-time
Hybrid
Mid Level
3+ years expDISHER is a leading global provider of modular units and systems for the manufacturing and processing of plastics, currently seeking a Customer Support Technician. The role involves servicing and installing equipment at customer sites, providing after-sale service, and supporting new capital equipment projects.
Staffing & Recruiting
Responsibilities
Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training
Answering customer service phone calls and e-mails
Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell
50% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager
Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups
Other project related activities as needed
Qualification
Required
3 to 5 years of experience in a related field or position
Travel experience
Driver's license
Ability to get a passport (travel to Canada and Mexico)
Experience with electrical systems and controllers - HMI troubleshooting experience
Proficiency with a multimeter
Must enjoy learning new things
Must be able to act calmly in stressful situations
Self-motivated and organized
Good communication skills
Company
DISHER Talent
DISHER Talent is more than just a recruitment agency; we are your strategic partner in the search for exceptional talent.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase