Tech Army, LLC · 5 months ago
Business Continuity Manager (Business Resiliency)
Tallahassee, FL
Contract
Onsite
Mid, Senior Level
5+ years expTech Army is seeking a highly motivated Business Continuity Manager to lead the implementation of the ServiceNow Business Continuity Management module. The role involves coordinating with Information Security to establish risk procedures and ensuring integration with existing applications and systems.
ConsultingIT ManagementSoftwareStaffing Agency
Responsibilities
Configure and customize ServiceNow BCM module to meet enterprise requirements
Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems
Develop custom forms, business rules, and UI policies to optimize BCM functionality
Manage ServiceNow BCM system upgrades, patches, and feature enhancements
Utilize ServiceNow CMDB integration to identify and map critical IT services and dependencies
Configure business impact analysis (BIA) tools and automated RTO/RPO calculations
Develop service dependency mapping and single point of failure identification procedures
Design and implement standardized business continuity plan templates within ServiceNow BCM
Configure automated plan maintenance, version control, and approval workflows
Develop comprehensive ServiceNow BCM training programs for all user types
Create user guides, process documentation, and self-service resources
Conduct training sessions and workshops for platform users and administrators
Monitor ServiceNow BCM performance and identify optimization opportunities
Implement automated feedback collection and analysis procedures
Develop continuous improvement workflows and enhancement tracking systems
Must complete daily reporting activities
Other duties as assigned
Qualification
Required
Bachelor's Degree in Computer Science or another related field
5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles
3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance)
Strong background in enterprise software implementation and integration projects, preferably with ServiceNow or similar platform technologies
Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change
Knowledge of ServiceNow Platform Architecture - Deep understanding of ServiceNow BCM module, CMDB integration, and workflow automation
Knowledge of Business Continuity Standards - ISO 22301, NFPA 1600, and industry-specific regulatory frameworks
Knowledge of Risk Management Methodologies - Quantitative and qualitative risk assessment, business impact analysis, and threat modeling
Knowledge of IT Infrastructure and Services - Enterprise architecture, cloud services, disaster recovery technologies, and ITIL frameworks
Knowledge of Integration Technologies - REST/SOAP APIs, middleware platforms, and enterprise system connectivity
Skilled in ServiceNow Development - Advanced scripting, custom application development, and system configuration
Skilled in Workflow Automation - Process design, orchestration, and automated response system development
Skilled in Data Analysis and Reporting - Performance analytics, dashboard creation, and compliance reporting
Skilled in System Integration - API development, data synchronization, and third-party platform connectivity
Skilled in Testing and Validation - Exercise design, automated testing workflows, and results analysis
Skilled in Project Management - Large-scale implementation planning, resource coordination, and stakeholder management
Skilled in Crisis Management - Incident response coordination, emergency communication, and recovery planning
Ability to Perform Systems Thinking - Understanding complex interdependencies and cause-effect relationships
Ability to Perform Problem-Solving - Root cause analysis, solution design, and optimization identification
Ability to Communicate Technical Information - Clear procedure writing, user guide creation, and system documentation
Ability to Engage Stakeholders - Executive presentation, cross-functional collaboration, and change management
Ability to Lead Change Management - Organizational transformation, user adoption, and cultural integration
Ability to Make Risk-Based Decisions - Risk-based judgments, priority setting, and resource optimization
Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management
Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture
Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules
Ability to follow established processes and practices
Ability to adhere to compliance standards
Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through
Company
Tech Army, LLC
Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.
51-200 employees
H1B Sponsorship
Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Jay Narang
Chief Executive Officer
Company data provided by crunchbase