Fixity Technologies · 5 months ago
RMS Support & Implementation Coordinator
United States
Contract
Remote
Entry, Mid Level
$50/hr - $65/hr
2+ years expFixity Technologies is seeking an RMS Support, Implementation and Learning Coordinator to support hotels globally in the use of revenue and reservation systems. This role involves system implementation, maintenance, and training, ensuring effective use of existing and future systems while collaborating with various teams.
Information Technology & Services
Responsibilities
Support Client system: IDeaS, Reserve, RMT, Opera in communication, training, and documentation
Implementation of system enhancements (existing or future System): Updating standard operating procedures and operationalizing system processes. This includes working on emails, Client connect articles, SOPs, user guides, quick reference guides, translations, etc
Coordination of implementation check lists to assist and guide hotels through pre, mid and post implementation
Coordination of RMS training for all revenue management related systems including participant registration, follow up, guidance and generating completion reports
Technically skilled in managing all systems related to Client Revenue Management. These include but are not limited to IDeaS, RESERVE, Opera, Envision and RMT
Technically skilled in the Microsoft Office suite of applications including Excel, Word, Access, PowerPoint and Outlook
Ability and willingness to operate in a fast-paced, complex system/corporate environment
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday
Travel may be required but no more than 20% of the time based on needs
Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed
Requires understanding of revenue management systems and implementation of processes
Ability to develop and deliver training materials
Ability to develop and deliver implementation processes and checklists
Ability to develop and deliver effective presentations
Ability to manage group and interpersonal conflict situations effectively
Ability to travel by air and car
Qualification
Required
IDeaS G3 RMS & Synxis experience required
Support of Client system: IDeaS, Reserve, RMT, Opera in communication, training, and documentation
Implementation of system enhancements (existing or future System): Updating standard operating procedures and operationalizing system processes. This includes working on emails, Client connect articles, SOPs, user guides, quick reference guides, translations, etc
Coordination of implementation check lists to assist and guide hotels through pre, mid and post implementation
Coordination of RMS training for all revenue management related systems including participant registration, follow up, guidance and generating completion reports
Technically skilled in managing all systems related to Client Revenue Management. These include but are not limited to IDeaS, RESERVE, Opera, Envision and RMT
Technically skilled in the Microsoft Office suite of applications including Excel, Word, Access, PowerPoint and Outlook
Ability and willingness to operate in a fast-paced, complex system/corporate environment
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday
Travel may be required but no more than 20% of the time based on needs
Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed
Requires understanding of revenue management systems and implementation of processes
Ability to develop and deliver training materials
Ability to develop and deliver implementation processes and checklists
Ability to develop and deliver effective presentations
Ability to manage group and interpersonal conflict situations effectively
Ability to travel by air and car
Minimum of 2 years of experience in coordinator level position in hotel industry revenue management and/or revenue management systems discipline
Minimum of 2 years involved in a dynamic team environment
Minimum of 3 years' experience in Microsoft Office suite of applications and related data management systems
Demonstrates a commitment to Client core values
Revenue management: 6 years (Required)
RM Systems Support: 6 years (Required)
Synxis : 2 years (Required)
Opera: 2 years (Required)
IDeaS G3 RMS: 2 years (Required)
Preferred
Preferred experience for this position includes IDeaS G3, Reserve, Opera, Opera Cloud & Synxis
Added value would include fluent another language outside of English (Mandarin and Spanish preferred)
Bachelor's Degree preferred, but not required. Degree in Hotel Management or related field preferred
Company
Fixity Technologies
As a leading IT professional services firm specializing in consulting, staffing and recruiting, and executive search.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vinay Velivela
Chief Executive Officer
Shiva Molabanti
Chief Technology Officer
Company data provided by crunchbase