Whip Media · 16 hours ago
Solutions Engineer
Los Angeles, CA
Full-time
Onsite
Senior Level
$137K/yr - $153K/yr
5+ years expWhip Media is a leading SaaS platform transforming how the media and entertainment industry manages content. They are seeking a Solutions Engineer to be the technical anchor throughout the customer journey, leveraging deep industry knowledge to deliver tailored technical solutions and ensure customer success with their platform.
ContentInternetSocial MediaTVVideo
Responsibilities
Deliver compelling, tailored product demonstrations of Whip Media's platform to prospective clients, showcasing key features and workflows relevant to their specific business challenges
Conduct in-depth technical discovery sessions with prospects to understand their current state, pain points, technical environment, data structures, and desired future state
Collaborate with the Sales team to define and scope technical solutions that address identified client needs, outlining system integrations, data migration strategies, and potential customization requirements
Act as the primary technical point of contact for prospects during the sales cycle, addressing technical questions, security inquiries, and infrastructure considerations
Provide technical expertise and contribute content to responses for RFPs (Request for Proposals) and RFIs (Request for Information)
Work with customer technical teams to align Whip Media's proposed solution with their existing architecture and technical requirements
Lead or support technical aspects of POCs and pilot programs, ensuring successful evaluation and validation of the solution
Capture and relay customer feedback, market trends, and technical requirements to internal Product and Engineering teams to inform future product development
Assist customers with initial technical onboarding, platform configuration, and data integration activities post-sale, ensuring a smooth transition
Develop and deliver technical training sessions to customer teams (e.g., IT, operations, data teams) on platform usage, APIs, data ingestion, and best practices
Provide ongoing technical guidance and best practices to customers during their initial adoption phase
Serve as an escalation point for complex technical issues during initial implementation, working closely with Customer Success and Support teams to drive resolution
Qualification
Required
Must reside in the Los Angeles, CA area due to frequent visits to local Client Offices for this role
5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or similar, preferably within a SaaS company. Customer facing experience is required
Proven experience delivering compelling technical product demonstrations to diverse audiences, including technical and non-technical stakeholders
Strong understanding of API integrations (REST, SOAP), data formats (XML, JSON), and data integration methodologies
Familiarity with database concepts (SQL, NoSQL) and data migration strategies
Solid grasp of cloud computing concepts (AWS, Azure, GCP) and practical hands-on experience with B2B SaaS architecture and implementations
Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts clearly to both technical and business audiences
Strong problem-solving and analytical abilities, with a consultative approach to understanding customer challenges
Ability to lead a techno-functional team and manage work streams for multiple concurrent Customer rollouts
Ability to work independently and as part of a collaborative team in a fast-paced environment
Local travel will be required within the LA area for client meetings, conferences, etc
Preferred
Direct experience in the Media & Entertainment industry (e.g., content distribution, licensing, rights management, broadcast, streaming)
Experience with workflow automation platforms or enterprise content management systems
Familiarity with CRM (e.g., Salesforce) and project management tools
A background in software development or scripting (e.g., Python)
Benefits
Competitive Maternity/paternity leave
Remote office stipend
Flexible PTO
Referral Bonuses
Access to FSA plans
401K retirement plan
Monthly mobile reimbursement
Company
Whip Media
Whip Media is transforming the global TV and film content licensing ecosystem with a market leading enterprise software platform.
51-200 employees
H1B Sponsorship
Whip Media has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$115MKey Investors
Eminence Capital LPIVP
2020-01-29Series D· $50M
2015-07-07Series C· $40M
2014-12-03Series B· $20M
Leadership Team
Carol Hanley
Chief Executive Officer
Richard Rosenblatt
Co-Founder and CEO
Recent News
Company data provided by crunchbase