Lindblad Expeditions · 5 months ago
Expedition Specialist - Reservations Agent
United States
Full-time
Remote
Entry Level
$19.23/hr - $19.23/hr
2+ years expLindblad Expeditions is a pioneer in Expedition Travel, taking guests to remote locations on their fleet of ships. The Expedition Specialist role is vital in providing exceptional service to guests, assisting with reservations, and closing sales to ensure memorable travel experiences.
EducationEnvironmental ConsultingTravel
Responsibilities
Manage a high volume of inbound and outbound calls and emails from new and existing guests
Provide product knowledge and consultation as well as exceptional guest service to all clients including voyage changes, payment needs, and other servicing related to bookings
Maintain and update customer records in Salesforce CRM tool
Manage multiple systems simultaneously - including Salesforce, our website, and spreadsheets - to track and manage customer information
Assure utmost accuracy of all details and information required to complete reservation
Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings
Effectively navigate and deescalate challenging scenarios
Assist with all other reservations-related assignments
Qualification
Required
Minimum 2+ years of experience in a contact center or hospitality industry preferred
High school diploma or GED required
Excellent written and verbal interpersonal skills
Positive attitude and a will to succeed independently as well as part of a team
Proficient in Microsoft Office; Word and Excel
Basic knowledge of geography
Competence with basic computer applications and equipment
Ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos
Ability to effectively communicate--both in writing and orally--with a professional demeanor
Preferred
College degree preferred
Benefits
Travel benefits for employees and their family
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount
Company
Lindblad Expeditions
Lindblad Expeditions & National Geographic offer authentic exploration
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.03B2025-08-06Post Ipo Debt· $675M
2023-04-17Post Ipo Debt· $275M
2020-08-27Post Ipo Equity· $85M
Leadership Team
L. Dyson Dryden
CFO
Recent News
2025-11-04
Company data provided by crunchbase