Upstate Medical University ยท 5 months ago
Patient Service Representative - Cardiology Liverpool (CT-Suite)
Syracuse-Auburn Area
Full-time
Onsite
Entry Level
$16/hr - $25.88/hr
2+ years expUpstate Medical University is seeking a Front-End Patient Service Representative for their Cardiology CT Suite. This role involves providing exceptional customer service while managing patient registration, appointment scheduling, and front-desk operations to ensure a smooth patient experience.
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Responsibilities
Greet patients, families, and visitors in a professional, friendly, and courteous manner
Check in and register patients for Cardiology CT Suite appointments, confirming demographic and insurance information
Schedule and confirm appointments, follow up on cancellations, and manage waitlists
Verify insurance eligibility, obtain pre-authorizations when required, and collect copayments or balances
Maintain accuracy and confidentiality of patient records in compliance with HIPAA and organizational policies
Communicate effectively with clinical and imaging staff to coordinate patient flow and minimize wait times
Answer incoming calls, respond to inquiries, and route messages appropriately
Assist patients with forms, wayfinding, and understanding pre-procedure instructions
Monitor and maintain front-desk supplies and patient-facing materials
Escalate patient concerns or service issues to management as needed
Participate in department meetings and training sessions to stay current on processes and protocols
Qualification
Required
Associates Degree or pertinent college level courses and two years of administrative/office management experience
Will consider equivalent combination of education and experience
Benefits
Health, dental and vision insurance
Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
Tuition reimbursement
Generous paid time off, including vacation and personal time
Paid sick leave
Holidays and floating holidays
Company
Upstate Medical University
The State University of New York Health Science Center at Syracuse encompasses a College of Medicine
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
William G. Veit
Assistant vice president for internal audit and enterprise risk management
Recent News
Central New York Business Journal
2025-12-25
Central New York Business Journal
2025-11-05
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