Pyramid Global Hospitality · 5 months ago
Taskforce Assistant Front Office Manager
Bellevue, Washington
Full-time
Onsite
Mid Level
$1,400/wk - $1,500/wk
3+ years expPyramid Global Hospitality is a leading hotel management company committed to a People First culture. They are seeking an Assistant Front Office Manager to oversee front desk operations, ensure guest satisfaction, manage reservations, and resolve guest issues with professionalism and efficiency.
Hospitality
Responsibilities
Oversee all facets of front desk and guest services operations during your assigned shifts, ensuring smooth and efficient functioning
Create schedules to guarantee adequate coverage, balancing operational needs with colleagues’ availability
Monitor and manage payroll and labor costs in alignment with budgetary constraints and business demands
Conduct regular inventory assessments of supplies, facilitating procurement as needed to maintain optimal stock levels
Supervise colleagues’ performance, provide feedback and initiate corrective or disciplinary actions, when necessary, in adherence to company policies
Facilitate comprehensive training for all colleague members, equipping them with the necessary tools and knowledge to excel in their roles
Prioritize guest needs by ensuring prompt and courteous service, including personalized attention upon arrival and swift resolution of any complaints
Implement, train, and deliver effective service recovery strategies to address guest concerns and uphold a standard of excellence in guest satisfaction
Logging appropriate action and resolution for guests. Proactively identify potential areas of improvement and collaborate with Director of Front Office to execute plans
Communicate VIP requirements and special requests to the team, ensuring seamless execution and attention to detail
Contribute to the achievement and maintenance of AAA and Forbes Luxury standards, striving for excellence in every aspect of service delivery
Collaborate with various departments to achieve departmental goals
Championing guest satisfaction scores, revenue generation (upsells), and IHG One Rewards enrollments
Enforce protocols for the security of financial transactions and guest information, maintaining the integrity of the hotel's operations
Conduct routine inspections of the front office and public areas to uphold the hotel's image and brand standards, promptly addressing any deficiencies
Provide effective communication during emergency situations, fostering a culture of preparedness and safety
Foster teamwork and promote quality service through regular communication and coordination with other departments, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors
Will serve as manager on duty as required
Work directly with Housekeeping and Security teams during the evening shifts
Perform other duties as needed
Qualification
Required
Three or more years front office/guest services supervisory/leadership experience, or an equivalent combination of education and leadership experience
Previous hotel experience is required
Must be able to effectively communicate with Colleagues, Guests and Leadership team
Problem solving, reasoning, motivating, organizational and training
Required to work nights, weekends, and/or holidays. (Overnights if needed)
Ability to stand for up to 8 hours per day or long periods of time
Clear communication is required
Proficiency of the English language is required
Expert level of MS office software (Excel, Word, Outlook) is required
Preferred
Opera experience a plus but not mandatory
KYC software experience is preferred but not required
Luxury experience or knowledge is preferred
Understanding of Luxury service standards is required
Benefits
Medical, Dental, Vision, Disability, & Life Insurance
401(k) Plan
Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
7 Paid Holidays and 2 Personal Days
401(k) Plan
Sick Time: Accrue 1 hour for every 30 hours worked
Competitive Salary
Competitive Matching 401K
Basic Life and Accidental Dismemberment Insurance
Basic Long-Term Disability Insurance
Life Insurance buy-ups
Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
Health Savings Account
Healthcare Flexible Saving Account
Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
Supplemental Short-Term Disability Insurance
Employee Assistance Program
Pet Insurance
Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
Paid Time Off
Paid Holidays
Commuter benefits
Delicious free shift meal at our employee cafeteria
Stellar back-of-house facilities
Support, training, and mentorship from management
Employee Recognition Programs
Career growth opportunities
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
10001+ employees
H1B Sponsorship
Pyramid Global Hospitality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase