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Charlie Health · 3 hours ago

Care Strategy Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$123K/yr - $150K/yr

4+ years exp

Charlie Health is a company dedicated to transforming behavioral healthcare by providing personalized, virtual care. The Care Strategy Manager will lead the launch of new clinical offerings and enhance admissions and clinical intake operations through collaboration with various teams to ensure impactful program implementations.

Health Care

Responsibilities

Help in piloting and scaling new business lines, clinical programs, and adjacent services

Drive cross-functional planning and execution with Clinical, Admissions, Product & Engineering, and Analytics teams

Address execution gaps to ensure smooth transitions from pilot to full-scale launch

Contribute to quarterly planning and long-term roadmaps for new programs and initiatives

Identify bottlenecks across Admissions and Care teams through data analysis

Design and test improvements (e.g., staffing models, QA tooling, team structures)

Clearly communicate tradeoffs - speed vs. accuracy, scale vs. personalization, margin vs. experience

Develop KPIs and reporting to track program adoption, retention, and impact

Use SQL, Excel, and BI tools to analyze data, build dashboards, and create decision frameworks

Evaluate external vendors vs. internal builds with Product & Engineering

Lead due diligence, assessing capabilities, integration complexity, and total cost of ownership

Present partnership or M&A recommendations grounded in ROI and risk analysis

Deliver concise briefs, memos, and updates to align stakeholders

Set timelines, ensure follow-through, and proactively unblock work to hit deadlines

Qualification

Strategic PlanningOperational ExcellenceData AnalysisProject ManagementSQLExcelWritten CommunicationCross-functional CollaborationProblem Solving

Required

4+ years of experience in investment banking, private equity, top-tier consulting, growth or public market investing, or strategy/ops at a fast-growth startup

Bachelor's degree in Business, Finance, Economics, or similar analytical subject area

Experience diagnosing operational bottlenecks, designing scalable solutions, and driving implementation effectively across teams

Strong analytical acumen – expert-level Excel skills and proficiency in SQL or similar tools

Ability to run multiple high-impact workstreams independently in a fast-paced, ambiguous environment

Exceptional written communication—succinct, structured, and useful

Strong bias for action, with a track record of pushing initiatives across the finish line

Located within a 45-minute commute of New York City and able to work 4 days a week out of our New York City office