TekSynap · 5 months ago
VTC Administrator
Columbus, OH
Full-time
Onsite
Entry Level
2+ years expTekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They are seeking a VTC Administrator to support DLA's Video Operations Center, responsible for managing VTC calls, troubleshooting issues, and providing technical support for VTC infrastructure.
ComputerInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service
Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead
Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead
Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time
Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead
Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead
Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead
Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead
Provide software and configuration updates as required by DOD IA directives, in coordination with the lead
Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting
Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides
Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities
Qualification
Required
Must possess an Active Secret Clearance with IT-I Sensitivity
DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+, SSCP
Computing Environment Certification: 100-150 Cisco Certified Support Technician (CCST) Networking, 100-160 Cisco Certified Technician (CCST) Cybersecurity
Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment
Benefits
Health
Dental
Vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
Washington Technology
2025-12-12
citybiz
2025-11-19
2025-11-18
Company data provided by crunchbase