NVA Equine · 19 hours ago
Equine Client Services Representative
Uxbridge, MA
Full-time
Onsite
New Grad, Entry LevelNVA Equine is dedicated to providing top-tier veterinary care and building lasting relationships with clients. The Equine Client Service Representative will be the first point of contact for clients, responsible for managing phone calls, scheduling appointments, and ensuring smooth daily operations at the clinic.
Non-profit Organization Management
Responsibilities
Provide compassionate, professional care to clients and patients, building trust and reinforcing the clinic’s reputation in the community
Maintain a respectful, collaborative relationship with veterinarians and team members
Triage patient calls using knowledge of common equine conditions and assessment skills to determine urgency and schedule appropriately
Educate and counsel clients on equine health care, treatment plans, and preventive services
Handle end-of-life planning and care with empathy, following euthanasia protocols
Deliver exceptional client service by managing phone calls, responding to inquiries, and resolving concerns
Schedule appointments based on priority, patient needs, and veterinarian availability
Record all client communications accurately and relay information to the appropriate veterinarian
Practice familiarity with the practice management software, ezyVet
Process invoices, payments, deposits, and assist with accounts receivable and collections
Maintain accurate medical records and ensure timely documentation of all services provided
Assist with inventory management, including ordering, receiving, labeling, and tracking medications and products
Perform basic laboratory procedures and packaging and preparation for send-out labs
Prepare, maintain, and sterilize medical equipment, including surgical packs and instruments
Follow office cleaning and sanitation protocols to ensure a safe, organized, and welcoming clinic environment
Remain adaptable to changing clinic needs, including covering duties during staff absences
Demonstrate strong organizational skills and the ability to multitask in a fast-paced setting
Exhibit reliability, punctuality, and a strong work ethic, setting high standards for performance
Communicate clearly and work cohesively with the veterinary team to support optimal patient care
Qualification
Required
Exceptional communication skills
Genuine passion for helping both horses and their people
Positive, solutions-focused mindset
Strong background in client service
Extensive equine knowledge
Veterinary experience is a plus
Ability to triage patient calls using knowledge of common equine conditions
Ability to educate and counsel clients on equine health care
Ability to handle end-of-life planning and care with empathy
Ability to manage phone calls, respond to inquiries, and resolve concerns
Familiarity with practice management software, ezyVet
Ability to process invoices, payments, deposits, and assist with accounts receivable and collections
Ability to maintain accurate medical records and ensure timely documentation
Ability to assist with inventory management
Ability to perform basic laboratory procedures
Ability to prepare, maintain, and sterilize medical equipment
Ability to follow office cleaning and sanitation protocols
Strong organizational skills
Ability to multitask in a fast-paced setting
Reliability, punctuality, and a strong work ethic
Ability to communicate clearly and work cohesively with the veterinary team
Company
NVA Equine
As one of the leading communities of Equine veterinary teams, NVA Equine is committed to the exceptional care of horses by delivering high-quality medicine supported by local leadership teams.
Founded in 2018
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase