Tier 2 Help Desk Support Engineer jobs in United States
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All Copy Products · 5 months ago

Tier 2 Help Desk Support Engineer

positionOmaha, NE
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$25/hr - $35/hr
date2+ years exp

All Copy Products is expanding its Verticomm team and is currently seeking a Tier 2 Help Desk Support Engineer. The role involves providing technical support to clients, managing service tickets, and collaborating with the internal engineering team to resolve issues efficiently.

ConsultingHardwareInformation TechnologyProfessional ServicesSoftware
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Growth Opportunities

Responsibilities

Provide a wide range of technical support to a large client base
Resolve support requests professionally and efficiently
Work with our internal engineering team on escalated issues
Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
Create and maintain knowledge base documentation
Install, test and configure new computers, servers, software, printers and network equipment
Complete proactive and reactive maintenance of servers and workstations remotely
Contribute to a highly-productive team environment

Qualification

PCMac supportActive Directory managementNetwork troubleshootingWindows Server supportMicrosoft Office proficiencyKnowledge base managementCustomer service skillsBasic computer securityHelp Desk ticketing systemTechnical support experienceLife-long learning mentalityTeam collaborationFast-paced environment

Required

Strong customer service skills
Proficiency with Microsoft Office
Experience working with a Help Desk ticketing system
Life-long learning mentality
Comfortable working in a fast-paced team environment
Enjoy helping team and customers
PC and Mac support
Active Directory management
Proficient in Microsoft Office, Exchange and Office 365
Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
Windows Server 2008 and 2012 support
Basic computer security concepts
Knowledge base management
Minimum of High School diploma
Minimum of 2 years' experience working in a technical support role

Preferred

Associate's or Bachelor's degree in Computer Science
3-5 years' experience in a technical support role
A+, Net +, Sec + certification

Benefits

Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP)
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Career growth and learning opportunities

Company

All Copy Products

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All Copy Products provides document solutions for small- and medium-sized businesses.
dateFounded in 1975
location
Denver, Colorado, USA
people-size201-500 employees
web-link
http://www.allcopyproducts.com

Funding

Current Stage
Growth Stage
Total Funding
$0.75M
2005-03-28Series Unknown· $0.75M

Leadership Team

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William Martin
Chief Technology Officer
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Kyle Wheeler, CPA/ABV
Chief Financial Officer
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Company data provided by crunchbase