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Syracuse University · 5 months ago

Game Day Guest Service Representative - Temporary Part-Time

Syracuse, NY

Full-time, Part-time

Onsite

New Grad, Entry Level

Syracuse University is a private, international research university with a rich history and diverse offerings. They are seeking Temporary Game Day Guest Service Representatives to ensure a safe and enjoyable experience for guests during events at the JMA Dome, promoting excellent customer service throughout the stadium.

AssociationBiotechnologyEducation

H1B Sponsor Likely

Responsibilities

Attend all pre-event meetings with the Dome Management staff prior to events

Assist in the event day preparation of the Guest Service office and materials

Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues

Be alert for radio calls, and respond to incidents in your designated area

Resolve Guest concerns and accommodate special requests

Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs

Be prepared to work with Event Staff on difficult issues that they cannot resolve

Report all on-the-job injuries, no matter how small, immediately

Complete Incident Reports as needed

Assist with coordination and accuracy of the JMA Dome lost and found program

Take part in post-game meeting with the Director of Security & Event Staff to review event

Perform additional responsibilities as needed and as directed by management

Qualification

Customer ServiceLeadershipNYS Security Guard LicenseTeamworkFlexibility

Required

Must be able to obtain a NYS Security Guard License

Applicants must be flexible and able to work events that on average last between 5 and 7 hours

Events take place on nights, weekends, and some holidays

You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events

Attend all pre-event meetings with the Dome Management staff prior to events

Assist in the event day preparation of the Guest Service office and materials

Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues

Be alert for radio calls, and respond to incidents in your designated area

Resolve Guest concerns and accommodate special requests

Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs

Be prepared to work with Event Staff on difficult issues that they cannot resolve

Report all on-the-job injuries, no matter how small, immediately

Complete Incident Reports as needed

Assist with coordination and accuracy of the JMA Dome lost and found program

Take part in post-game meeting with the Director of Security & Event Staff to review event

Perform additional responsibilities as needed and as directed by management

You must be able to stand and walk during an entire event in a stadium environment

Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair

Company

Syracuse University

Glassdoor4.2

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit.

Founded in 1896

Syracuse, New York, USA

1001-5000 employees

https://ischool.syr.edu/research/research-centers/nexis/

H1B Sponsorship

Syracuse University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (50)

2024 (51)

2023 (50)

2022 (32)

2021 (44)

2020 (33)