West Fraser · 3 days ago
IT Application Support Analyst (Order to Cash Function)
Memphis, TN
Full-time
Onsite
Mid Level
3+ years expWest Fraser is a diversified wood products company producing a range of products including lumber and plywood. They are seeking an Application Support Analyst for the Order to Cash function, responsible for supporting business operations, troubleshooting user issues, and collaborating with various teams to enhance application performance.
ForestryPaper Manufacturing
Responsibilities
Monitor and support daily transaction processing
Respond to issues reported by users by troubleshooting and achieving resolution
Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
Support application enhancement and business process improvement by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring
Maintain existing knowledge base articles and document new articles to ensure timely issue resolution
Provide new hire training for end users and ongoing training for new application functionality and best practices
Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
Create test plans and execute functional testing of new features, bug fixes or other application updates
Lead User Acceptance Testing of new features, bug fixes or other application updates
Participate in disaster recovery and business continuity testing
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Business Administration or a related field
3-5 years of experience supporting ERP applications
Strong knowledge and hands-on experience with JDE Enterprise 1, including version 9.2, and Oracle Transportation Management
Working knowledge of order to cash processes including order entry, fulfilment, shipping, invoicing, and collections
Excellent problem-solving skills and attention to detail
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Demonstrated ability to prioritize and manage work across multiple teams and projects
Preferred
Prior experience in a manufacturing or supply change environment is an asset
Benefits
Benefits starting Day 1
Medical
Dental
Vision
Wellness Pay Program
401k with company match
Life Insurance
Disability Insurance
Paid vacations and holidays
Company
West Fraser
With more than 50 facilities in Canada, the United States, the United Kingdom and Europe, West Fraser produces lumber, engineered wood products (oriented strand board, laminated veneer lumber, medium-density fibreboard, plywood and particleboard), pulp, newsprint, wood chips and other residuals, while promoting sustainable practices across its operations.
10001+ employees
H1B Sponsorship
West Fraser has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.77MKey Investors
Sustainable Development Technology Canada
2023-09-22Acquired
2015-03-15Grant· $4.77M
1999-04-09IPO
Leadership Team
Edward Seraphim
President and Chief Executive Officer
Recent News
2026-01-09
2025-12-11
PR Newswire
2025-12-05
Company data provided by crunchbase