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CACI International Inc · 5 months ago

Hardware Business Process Consultant

United States

Full-time

Remote

Senior Level, Lead/Staff

$68K/yr - $144K/yr

10+ years exp

CACI International Inc is seeking a highly motivated and experienced Business Process Consultant to support the Department of the Air Force's Enterprise IT as a Service program. This role focuses on optimizing hardware asset management solutions using the ServiceNow platform, requiring expertise in workflow and process design, as well as collaboration with cross-functional teams to enhance operational efficiency.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Conduct in-depth analysis of current-state hardware operational processes (e.g., procurement, receiving, inventory management, asset tagging, deployment, repair, field service, returns, decommissioning)

Identify bottlenecks, inefficiencies, and areas for automation and improvement

Design optimized, future-state processes and workflows, incorporating best practices and industry standards (e.g., ITIL, Lean Six Sigma principles)

Develop comprehensive process documentation, including process maps, standard operating procedures (SOPs), and user guides

Support the configuration, customization, and implementation of processes ServiceNow modules relevant to hardware operations, including but not limited to:

IT Asset Management (ITAM): Hardware asset lifecycle, inventory, discovery, reconciliation

IT Service Management (ITSM): Incident, Problem, Change, CMDB, and Knowledge Management as they relate to hardware

Service Catalog: Requests related to hardware asset management

Custom Applications/Workflows: Design and build custom applications or workflows within ServiceNow to support unique hardware operational needs

Develop and implement automated workflows within ServiceNow to streamline hardware-related tasks and approvals

Collaborate with ServiceNow administrators and developers to ensure solutions are scalable, maintainable, and align with platform best practices

Partner closely with cross-functional teams including IT, Operations, Supply Chain, Finance, and Field Services to gather requirements, understand pain points, and secure buy-in

Facilitate workshops, interviews, and brainstorming sessions to elicit detailed business requirements

Communicate process changes and system enhancements effectively to all levels of the organization

Develop and deliver training programs and materials to ensure successful adoption of new processes and ServiceNow functionalities

Define key performance indicators (KPIs) and metrics for hardware-related processes

Monitor process performance and identify opportunities for continuous improvement

Stay abreast of new ServiceNow features and industry trends to recommend innovative solutions

Qualification

ServiceNow configurationHardware lifecycle managementBusiness process improvementWorkflow design automationLean Six SigmaITIL v4BPMNChange managementAnalytical skillsCommunication skillsInterpersonal skills

Required

10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)

5+ years of experience in a Business Process Analyst, Business Consultant, or similar role, with a strong focus on process improvement and automation

3+ years of hands-on experience with ServiceNow platform configuration and implementation, specifically with ServiceNow IT Asset Management (ITAM) experience

Experience with workflow design and automation using ServiceNow Flow Designer and/or legacy workflows

Deep understanding of hardware lifecycle management (procurement, inventory, asset tracking, deployment, repair, decommissioning)

Proven ability to map complex business processes (current state and future state) using industry-standard methodologies (e.g., BPMN)

Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements

Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels

Experience with change management principles and practices

Preferred

Master's degree or relevant professional experience and certifications (e.g., Lean Six Sigma, PMP, ITIL v4)

ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) in ITAM or FSM

Experience in a high-growth or rapidly changing environment

Familiarity with agile development methodologies

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees