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Princess Polly · 5 months ago

Retail IT Support Technician

West Hollywood, CA

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $85K/yr

2+ years exp

Princess Polly is a global fashion brand known for trend-driven apparel and exceptional online shopping experiences. The Retail IT Support Technician will provide essential technical support across U.S. retail stores, ensuring smooth operations of IT systems and supporting retail POS technology to enhance the omni-channel retail strategy.

FashionLifestyleRetail

H1B Sponsor Likely

Responsibilities

You’ll provide technical support to retail store teams, resolving hardware, software, network, and POS issues in a timely and professional manner

You'll manage and support store technology infrastructure, including POS devices, printers, routers, hand scanners, tablets, RFID systems, and fixed readers

You'll write and maintain clear documentation on IT support procedures, new store setups, device configurations, issue resolution steps, and system workflows

You'll support daily system health checks, troubleshoot Shopify POS and related integrations, and escalate issues as needed

You'll lead and support IT setup for new store openings, coordinating with vendors and internal teams to ensure a seamless launch

You'll train store staff on new systems and technologies, documenting processes and troubleshooting guides

You’ll collaborate with internal IT teams, retail operations, and third-party vendors to ensure system uptime and maintain service excellence

Qualification

POS systemsIT support experienceTroubleshooting MacWindowsGoogle WorkspaceNetworkingRFID technologiesTicketing systemsIT certificationsApple Business ManagerMobile device managementOrganizational skillsCommunication skills

Required

2+ years of experience in a hands-on IT support role—retail or field service support experience strongly preferred

Experience with POS systems (Shopify POS preferred), RFID technologies, and retail tech hardware (Zebra printers, iPads, scanners, etc.)

Proficient in troubleshooting Mac and Windows systems, Google Workspace, and basic networking (routers, APs, firewalls)

Familiarity with Shopify

Ability to manage ticketing queues (Freshservice experience a plus), perform diagnostics, and drive resolution with urgency

Strong organizational and communication skills—able to prioritize, document, and report issues with clarity

Must be able to work in-store and travel to retail locations when needed. This is a hybrid position with an expectation of spending at least 3 days a week in-store

Preferred

IT certifications (CompTIA A+, Network+, Google IT Support)

Experience supporting systems across geographically distributed retail locations

Experience supporting Apple Business Manager, mobile device management (MDM), and SaaS integrations

Company

Princess Polly

Princess Polly operates as an online fashion boutique.

Founded in 2010

Burleigh Heads, Queensland, AUS

201-500 employees

https://us.princesspolly.com

H1B Sponsorship

Princess Polly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)