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SCIENTIFIC GAMES · 4 months ago

Manager, Data Center Operations

Oklahoma, United States

Full-time

Onsite

Mid, Senior Level

7+ years exp

Scientific Games is the global leader in lottery games and technology, and they are seeking a Data Center Manager to oversee the daily operations of a mission-critical lottery client environment. The role involves ensuring operational health, performance, and service delivery while leading a local operations team and coordinating with centralized support and technical groups.

Facility ManagementGaming

No H1B

Responsibilities

Serve as the primary liaison for all contracted data systems, software applications and operations, including resulting performance of the lottery client’s business

Ensure operational KPIs and SLAs are met through proactive oversight of system monitoring (with aid of a centralized monitoring team)

Lead, develop, and mentor a remote operations team to deliver consistent, high-quality service

Develop, Own and enforce Standard Operating Procedures (SOPs), best practices, and operational playbooks

Manage and oversee local client maintenance activities, software releases, upgrades, and site-specific projects

Ensure all application software is tested, validated, and approved prior to client turnover

Orchestrate and coordinate software deployments and operational readiness

Collaborate with technical, development, and infrastructure teams to address and resolve production issues

Maintain compliance with change management, security patching, and regulatory requirements

Drive tactical project execution, ensuring alignment with business and client priorities

Provide clear and timely communication to stakeholders regarding system performance, incidents, and project status

Plan and manage multiple projects in varying stages of completion to ensure contract deliverables meet specifications and remain on time

Qualification

Operations managementLINUXSQL Server SystemsIncident managementChange controlOrganizational skillsInterpersonal skillsCommunication skillsDetail-orientedProblem solving