Nuvo · 1 week ago
Customer Success Manager
San Francisco, CA
Full-time
Onsite
Mid Level
3+ years expNuvo is redefining the B2B commerce and payments market by bringing online solutions to outdated trading methods. The Customer Success Manager will lead post-sales activities to ensure customer satisfaction and drive product adoption, while fostering strong relationships with key stakeholders.
AccountingFinTech
Responsibilities
Lead all post-sales activities, from activation to adoption, renewal, and expansion
Ensure customers achieve maximum value from the Nuvo platform, driving success and satisfaction
Develop strategic roadmaps for product adoption and ongoing use, fostering customer loyalty and advocacy
Build trusted relationships with key stakeholders, including IT, engineering, and program owners, to drive engagement and usage
Identify opportunities to expand Nuvo’s footprint and deepen customer engagement
Collaborate with the Sales team to advance renewals and expansion opportunities
Proactively manage account risks and develop mitigation plans to ensure customer retention
Analyze your customer portfolio to prioritize risks and opportunities for maximum impact
Coordinate solutions across engineering, marketing, product, and support teams
Qualification
Required
3+ years of experience in customer success or account management
Proven success in turning detractors into advocates and managing customers across multiple geographies
Strong track record of driving results for customers and the company
Excellent communication skills, especially in high-pressure situations
Ability to navigate complex organizations to accelerate adoption, foster collaboration, and promote growth
Self-motivated, empathetic, and focused on continuously improving customer relationships
Benefits
Competitive base salary, performance-based bonus, and generous equity
Generous medical, dental, and vision benefits
401K plan enrollment
Flexible time-off policy
Catered lunch every day
Paid parental leave
Company
Nuvo
Nuvo is a modern trade credit platform for B2B commerce.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$45M2025-04-30Series A· $34M
2022-01-01Seed· $11M
Leadership Team
R
Rameez R.
Co-Founder
Recent News
2025-08-29
Company data provided by crunchbase