ICE · 3 hours ago
CMDB Engineer, IT Asset Management
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expIntercontinental Exchange, Inc. (ICE) offers a unique opportunity to work with innovative technology in the financial sector. The CMDB Engineer will be responsible for managing and enhancing the system for hardware and software assets, ensuring data quality, and providing support to users and stakeholders.
E-CommerceFashionJewelryMarketplace
Hiring Manager
Josh Wilborn
Responsibilities
Serve as a point of contact for CMDB access, content and support and access to its content
Provide training and guidance to CMDB users and stakeholders
Deliver prompt support for reported CMDB support issues, ensuring timely resolution
Proactively maintain and enhance CMDB data quality through regular reviews and improvement initiatives
Design and deliver sustainable ad hoc reports to address frequently asked CMDB questions and to support decision making
Develop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB application
Identify and implement opportunities to improve accessibility, usability, and value of the CMDB data and drive implementation
Create and maintain comprehensive end-user documentation for CMDB processes and related systems
Qualification
Required
2+ years of hands-on experience in CMDB administration
Proficiency in Excel for data analysis and reporting (including PivotTable and conditional formatting)
At least 2 years of experience with ServiceNow reporting and dashboard creation
Demonstrated expertise in CMDB data models, including Class Model, Service Model, and Discovery and Reconciliation Model
Strong analytical skills with the ability to interpret large datasets, identify trends, and present actionable insights
Proven ability to develop work plans and execute tasks aligned with team goals
Self-directed and proactive in managing responsibilities, with effective communication and ownership of issues
Capable of developing solutions independently or collaboratively as needed
Strong written and verbal communication skills
Ability to multitask and manage projects in a fast-paced environment
Ability to perform effectively under pressure and adapt to changing priorities
Preferred
Bachelor's degree in engineering, technology, science, or related field
Working experience with asset management and discovery tools such as Tanium, Axonius or JAMf
Hands-on experience with ServiceNow Software Discovery and investigation processes
Ability to develop automation scripts using Python, Perl, or scripting skills for CMDB updates and data reconciliation
Familiarity with AI-driven automation, prompt engineering, and LLM integration
Ability to create diagrams, business process workflows, and/or entity relationship diagrams
1+ years of hands-on experience with CSDM and Hardware Asset Management
Working experience with data certification and attestation processes
Working experience with ServiceNow Performance Analytics (PA)
Knowledge of modeling and tracking cloud resources (AWS, Azure, GCP) within the CMDB
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Crowdfund Insider
2026-01-12
Business News Americas
2025-12-18
Company data provided by crunchbase