NEOGOV · 5 months ago
Information Technology Infrastructure Supervisor
Santa Ana, CA
Full-time
Onsite
Mid Level
$136K/yr - $166K/yr
4+ years expNEOGOV is a company seeking an Information Technology Infrastructure Supervisor to support the planning, administration, and oversight of the City’s IT Infrastructure Services Division. The role involves supervising technical staff, maintaining the City's computer infrastructure, and ensuring effective support for end-users.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides management support for the IT Infrastructure Services Division, overseeing end-user devices, networks, servers, workstations, back-up/storage, security, connectivity, e-mail, and applications
Assists in developing and implementing division short and long-term goals, objectives, policies, procedures, strategies, and priorities
Assists in overseeing division operations, workflow, projects, and programs
Supports the design, implementation, configuration, operation, and maintenance of the City’s network infrastructure
Collaborates with City staff on IT infrastructure, architecture, systems, networks, software, and training
Evaluates service delivery efficiency
Identifies and implements system improvements
Assists in developing and implementing IT standards and manages change control processes
Monitors help desk ticketing system to ensure timely issue resolution
Selects, trains, supervises, motivates, and evaluates assigned staff; establishes performance standards; and assists in managing performance and disciplinary actions
Ensures data security and disaster preparedness
Assists in managing system maintenance and contracts, including request for proposal development and vendor selection
Conducts systems analysis, special projects, testing, and quality control to optimize IT infrastructure
Stays informed of IT trends and best practices
Participates in committees and represents the division at meetings and trainings
Assists in the development and administration of the division budget
Ensures record management complies with laws and internal policies and procedures
Prepares reports, correspondence, and other documents
Provides complex staff support to management
May assist in managing major citywide projects
Performs other duties as assigned
Qualification
Required
Four (4) years of progressively responsible experience managing an IT infrastructure in a medium to large-organization, including at least one (1) year in a supervisor or lead capacity
Bachelor's degree from an accredited college or university with major course work in computer science, public administration, business administration, or related field
Possession and retention of a valid driver's license, or alternative transportation that reasonably meets operational needs, is a condition of continued employment
Must be willing and able to work evenings, nights, weekends, and holidays for special events or emergencies
Preferred
Municipal or government work experience
Project management or contract administration experience
Microsoft Certified Systems Engineer (MCSE) certification
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase