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Futurex · 5 months ago

Technical Support Engineer - 2nd Shift

Bulverde, TX

Full-time

Hybrid

Mid Level

3+ years exp

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift. This role involves providing technical support and guidance to customers, testing and troubleshooting products, and developing customer IT environments while working with cryptographic security solutions.

Cyber SecurityEnterprise Software

H1B Sponsor Likely

Responsibilities

Provide ongoing technical support and guidance to Futurex's global customer base from 4:00 pm - 12:00 am CT

Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry

Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data

Train customers on the Futurex product line and data security best practices

Help develop customer IT environments and provide project management services for custom initiatives

Write and maintain technical documentation released to the public

Understand industry-specific APIs and protocols used when interfacing with external systems

Qualification

Technical supportData encryption technologyTCP/IP networkingOpenSSLLinuxScripting PythonScripting PerlScripting BashTechnical documentationCommunication skillsProblem-solving skillsFlexibility

Required

3-5 years experience in a related IT field

Bachelor's degree in cybersecurity, or a technical and/or business related major

Broad information technology background

Strong communication skills

Strong problem-solving skills

Flexibility to assist in several different departments of the company

Preferred

Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance

Experience with TCP/IP networking

Experience with multiple architectures and platforms

Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)

Experience with technical support, sales, or quality assurance

Benefits

Competitive compensation and opportunities for advancement

Opportunity to travel to worldwide destinations

Health, dental, vision, life, and short/long-term disability insurance

Paid vacation, holidays, and sick leave

Complimentary gym membership on Bulverde campus

Retirement plan with employer contribution match

Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green

Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Company

Futurex

An innovative leader in hardened, enterprise-class data security solutions.

Founded in 1981

Bulverde, Texas, USA

51-200 employees

http://www.futurex.com

H1B Sponsorship

Futurex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)