Klik Holdings · 5 months ago
Client Relationship Manager
Baltimore, MD
Full-time
Onsite
Entry Level
1+ years expKlik Solutions is a comprehensive technology solutions provider offering a broad spectrum of services. The Client Relationship Manager serves as a key client relationship owner within the PMO, focusing on communication, coordination, and account health to ensure smooth delivery of services and client satisfaction.
Information Technology & Services
Responsibilities
Act as the primary day-to-day contact for assigned client accounts
Respond to client inquiries, concerns, and escalations promptly, ensuring appropriate triage and follow-up
Maintain regular communication to keep clients informed on service delivery progress, milestones, and updates
Conduct Monthly Service Reviews to review ticket performance, SLA adherence, and identify service improvement opportunities
Participate in Quarterly Technical Business Reviews with the technical teams to discuss strategic improvements, technology roadmaps, and alignment with client business goals
Partner with the Project Manager to support project execution, ensuring client needs are translated into clear deliverables
Coordinate with internal teams and resources to align on timelines, priorities, and issue resolution
Assist the PM in tracking tasks, dependencies, and follow-ups across multiple accounts
Monitor account performance, satisfaction, and engagement; flag risks or opportunities to the Solutions Advisor and/or Solutions Architect
Follow up on completed deliverables to ensure client satisfaction and gather feedback
Maintain accurate and up-to-date account documentation, including communications, agreements, and performance metrics
Track trends from Monthly Service Reviews and Quarterly Technical Business Reviews to proactively address concerns and strengthen the account
Identify opportunities for upselling, cross-selling, and expanding client engagement; relay insights to sales and leadership
Participate in account reviews, client business meetings, and proposal discussions as needed
Assist in developing and maintaining account management processes and PMO documentation
Record and distribute meeting minutes, action items, and progress updates
Support compliance with PMO standards, methodologies, and reporting requirements
Champion a client-first approach while balancing company priorities
Support special initiatives or account-related projects as assigned by the Project Manager or PMO leadership
Be available for occasional after-hours or weekend check-ins when client or project demands require it
Qualification
Required
Strong verbal and written communication skills with the ability to adapt to varied audiences
Customer service–oriented mindset with strong interpersonal skills
Proven ability to coordinate between clients and internal teams effectively
Strong organizational skills and ability to manage multiple accounts simultaneously
Data analysis and reporting skills for account performance tracking
Familiarity with project management concepts and PMO operations
Minimum 1 year of experience in account management, customer success, or service delivery coordination
Strong working knowledge of MS Office 365 (Teams, Outlook, Excel; Project or Visio experience a plus)
Preferred
Experience with Kaseya PSA or similar PSA/CRM tools preferred
Process improvement or performance management experience is a plus
Relevant certifications (CompTIA Project+, PMI CAPM, or equivalent) are an advantage
Company
Klik Holdings
In 2012, it started with a brilliant idea from Arthur Olshansky and Neil Konstantoulas to start an IT company called Fed Hill Solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase