Oceans Talent ยท 5 months ago
Principal Account Manager
United States
Full-time
Remote
Senior Level
$100K/yr - $130K/yr
5+ years expOceans is dedicated to empowering individuals in developing countries by providing dignified employment opportunities within global markets. They are seeking a Principal Account Manager to build strategic partnerships and drive growth within their diverse client base, focusing on expanding and nurturing relationships with startups, SMBs, and mid-market enterprises.
AccountingMarketingProfessional ServicesSEO
Responsibilities
Manage and expand relationships within a dedicated portfolio consisting primarily of startups, SMBs, and mid-market accounts
Develop a thorough understanding of client staffing challenges, proactively aligning Oceans' comprehensive outsourcing services to client needs
Identify, prospect, and secure growth opportunities through targeted outreach, relationship building, and consultative engagement
Lead customer implementation, onboarding, and ongoing feedback initiatives to drive long-term client retention
Facilitate strategic discussions and conduct Quarterly or Bi-Annual Business Reviews (QBRs/BBRs) tailored to account segmentation tiers
Collaborate closely with Sales and Talent Operations teams to deliver seamless, high-quality client experiences
Contribute actively to refining Oceans' Account Management strategy, retention programs, and sales processes
Lead candidate evaluations and matching processes for incremental client roles within your managed accounts
Qualification
Required
5-7+ years of experience in Account Management, Customer Success, or consultative sales roles
Proven track record driving account expansion and retention
Strong experience supporting SMBs, mid-market organizations, and startup/founder-led companies
Exceptional organizational, analytical, and communication skills (both written and verbal)
Proficiency with CRM systems, ideally HubSpot or Salesforce
Preferred
Background in staffing, global talent outsourcing, or offshore workforce solutions
Experience working directly with startups or founder-led organizations
Familiarity with structured sales methodologies or frameworks such as SPICED, BANCT, or similar
Benefits
Fully remote position
Comprehensive benefits package and clear transparency regarding compensation philosophy and market alignment provided during the offer process.
Company
Oceans Talent
Oceans hires incredible operational talent in Sri Lanka, matching them with world-class businesses around the globe.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ian Myers
Founder & CEO
Company data provided by crunchbase