Teachers Federal Credit Union ยท 22 hours ago
Supervisor Collections
Hauppauge, NY
Full-time
Onsite
Mid Level
$32.05/hr - $38.42/hr
3+ years expTeachers Federal Credit Union is a leading credit union committed to guiding members toward financial stability. The Supervisor Collections will oversee daily operations related to collections on overdue accounts, ensuring compliance and achieving production targets while providing continuous process improvement support.
BankingFinance
Hiring Manager
Katie Murphy Scholder
Responsibilities
Reviews and develops policies and procedures and ensures compliance
Initiates demand letters, outbound calls, and handles escalated calls
Monitors collections activities for quality
Ensures that production targets are achieved
Leverage collections knowledge and experience in support of ad-hoc projects
Provide continuous process improvement support
Provide opportunities for process improvement, identify and set-up process/system controls to support and sustain changes
Primary interface for other business partners such as audit, accounting, branches, Contact Center
Performs other duties as assigned
Qualification
Required
H.S Diploma required
Minimum three years collections experience required
Accounts Receivable experience required
Bill Collections experience required
Customer Service Metrics experience required
Negotiation experience required
Outbound Collections Calling experience required
Skip Tracing experience required
Compliance Audit experience required
Compliance Monitoring experience required
Credit and Collections Software experience required
Preferred
Associates degree preferred
Benefits
This position is eligible for our annual discretionary bonus program.
Paid time off for vacation, personal days, and holidays
401(k) company contribution
Teachers pays 100% of Dental & Vision premium
Tuition reimbursement is offered to full-time employees
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
Company
Teachers Federal Credit Union
Teachers Federal Credit Union is a company which develops finance related apps for iPhone
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Calhoun
President/CEO
Denise McGlone
Chief Financial Officer
Recent News
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