NEOGOV · 5 months ago
Customer Service Field Representative I
Gainesville, GA
Full-time
Onsite
New Grad, Entry Level
$41K/yr - $53K/yrNEOGOV is part of the City of Gainesville, GA, and they are seeking a Customer Service Field Representative I to perform meter service work in support of the Customer Service Department. The role involves investigating customer meter complaints, replacing inoperative meters, and assisting with the collection of delinquent accounts.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Reads all types and sizes of meters in the water system, using required meter reading technology
Receives work on mobile work order system, performs service work required, documents work performed, submits completed work in mobile work order system
Performs disconnects for non-payment each week; coordinates assignments with work group; identifies and reports cases of meter tampering; locks or pulls meters as required; reinstates service when required; assists customer with questions or complaints; responds to after-hours calls resulting from disconnects; provides support to City Marshal regarding prosecutors for tampering
May assist Customer Service Field Representative II in assigning new customers a sequence number and an existing route
May assist Customer Service Field Representative II in testing meters
Assists Customer Service Field Representative II in performing investigative work to determine the location of meters; paints and flags meters to assist in locating meters; assists Customer Service in meter issues related to database accuracy and completeness
May read meters at the major manufacturing plants and industries
Performs final bill disconnects; records all work completed and informs the billing department; assists office personnel with record accuracy
Replaces old or defective meters, reports final readings to billing; repairs any leaks in the meter box, locks vacant accounts. Advises other departments of major repairs or meter relocates needed
Responsible for the safe operation of assigned City vehicle; notifies supervisor of maintenance requirements; assures all necessary tools and equipment is accounted for on the vehicle each day
Follows City policies and Ordinances in the completion of duties
Performs other related duties as required
Employee is subject to recall to duty in cases of emergency
Qualification
Required
High School diploma or G.E.D
Any combination or equivalent of experience or education stated above
Valid Class C Driver's License and a satisfactory Motor Vehicle Record (MVR)
Knowledge of the equipment, tools, methods, and materials used in meter reading and the methods and practices of application
Knowledge of departmental policies
Knowledge of geography and street locations
Knowledge of Geographic information systems (GIS)
Knowledge of plumbing
Knowledge of vehicle care
Knowledge of computer operations
Skill in the use of hand tools
Ability to understand and follow oral and written instructions and to communicate clearly and effectively, both orally and in writing
Ability to read and record accurately and legibly
Ability to work under adverse weather conditions
Ability to represent the Dept. of Water Resources in the field
Ability to deal effectively with the general public and to remain calm in stressful situations
Benefits
Employee Assistance Program
Employee Clinic & Wellness Center
GMEBS Retirement Plan (select positions)
Life Insurance (up to $75,000)
Paid Holidays (10)
Paid Jury Duty Leave
Paid Military Leave
Paid Time Off (PTO)
Protective Safety Equipment
Short-Term Disability Insurance (After 12 months of employment)
Tuition Reimbursement (After one year of employment)
Uniforms (select positions)
Workers' Compensation
Accident
Critical Illness
Death and Dismemberment
Deferred Compensation
Dental
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Long-Term Disability
Medical
Plan A Retirement (50% City paid - select positions)
Vision
Voluntary Life Insurance
Biweekly Paycheck
Credit Union
Direct Deposit
Discount PC Purchase Plan
Employee Recognition Events
Employee Wellness Opportunities
Free Flu Shot
Free Parking
Health and Benefits Fair
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase