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Rx.Health (Commure Engage) · 5 months ago

Senior Operations Manager, Strategic Accounts

Mountain View, CA

Full-time

Onsite

Senior Level

$110K/yr - $140K/yr

5+ years exp

Commure is dedicated to simplifying healthcare and is experiencing rapid growth with innovative AI solutions. The Senior Operations Manager for Strategic Accounts will play a critical role in optimizing revenue-cycle management and collaborating across various teams to enhance business processes and client growth.

Health CareHealth InsuranceHospitalLife Science

Responsibilities

Standardize and improve internal and client operations to improve quality, reporting and efficiencies

Drive client growth through operational optimization and new growth initiatives

Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months

Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch

Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams

Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency

Breakdown complex, challenging business problems

Own execution and outcomes

Drive operational metrics (process throughput, defect rate, etc.)

Understand the business in-and-out to be proactive about solving emerging problems

Qualification

Revenue Cycle ManagementData AnalysisProject ManagementSQLHealthcare Tech ExperienceCross-functional CollaborationBusiness OrientedTruth SeekerData OrientedComfort in ChaosRetoolGsuiteLeadership

Required

5+ years experience in consulting, investment banking, and/or operations at a fast-paced growth tech company

Experience with data analysis and developing data-driven solutions to new challenges

Familiarity with SQL a requirement (there will be an open-resource basic SQL assessment as part of the interview process)

Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success

Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics

Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives

Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes

Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team

Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices

Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease

Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers

Proficient in Retool, Gsuite is a plus

Preferred

Experience in the healthcare tech (RCM, EHR, etc) space is a bonus

Company

Rx.Health (Commure Engage)

𝐖𝐞’𝐫𝐞 𝐞𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐬𝐡𝐚𝐫𝐞 𝐭𝐡𝐚𝐭 𝐑𝐱.𝐇𝐞𝐚𝐥𝐭𝐡 𝐢𝐬 𝐧𝐨𝐰 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐂𝐨𝐦𝐦𝐮𝐫𝐞 𝐄𝐧𝐠𝐚𝐠𝐞, 𝐞𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐨𝐮𝐫 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐚𝐜𝐡!! After impacting over 30 million lives across leading health systems and supporting more than 60 million members through UnitedHealthcare, our team and resources have grown significantly to better serve providers, payers, and patients worldwide.

Founded in 2017

New York, New York, USA

11-50 employees