EV.Careers · 4 months ago
Sr. Product Service and Sustaining Engineer, Electrical
United States
Full-time
Remote
Senior Level
$77K/yr - $115K/yr
5+ years expPlug Power Inc. is a leading company in the energy sector, and they are seeking a Senior Product Service and Sustaining Engineer specializing in Electrical Engineering. This role involves driving design efforts to ensure high operational availability and reliability of Electrolyzer systems, as well as developing technical knowledge and service materials to support technicians and customers.
Staffing & Recruiting
Responsibilities
Lead development and validation of service engineering deliverables during new product development to assure the global services organization and 3rd party partners are prepared to support fielded systems
Develop and maintain expert-level technical product knowledge for new products necessary to start-up, operate, troubleshoot, and maintain systems
Drive a ‘Design-for-Service’ mindset throughout the design lifecycle, assuring all maintenance activities can be completed safely and with minimal cost
Leverage field experience to provide the ‘voice of service’, defining reliability and service requirements and assisting with the development and validation of new products
Model the expected service costs associated with corrective maintenance, preventive maintenance and inspections of systems and iterate system design with engineering to assure system reliability and service cost objectives are achieved
Define maintenance procedures, spares plans, and tools & equipment required to support and service new products
Define commissioning procedures for new products in collaboration with product engineering and the commissioning team
Lead/assist with root cause analysis and problem resolution efforts using structured methodologies (e.g., Shainin, 8D, DMAIC, etc.) to mitigate customer risks
Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians
Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response
Develop and provide technical training to internal staff members including on-site Service Technicians
Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support
Exempt employees are expected to work as many hours as is necessary to complete their job responsibilities. This may require they work more than eight hours a day and more than five days or 40 hours per week
Perform other duties as assigned
Qualification
Required
Bachelor's degree in electrical, mechanical, systems or controls engineering
Five (5) to ten (10) years of related work experience
Ability to travel as needed to carry out duties of the position – 30 to 50%, depending on product development program needs
Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues
Proficiency in analyzing engineering data and troubleshooting operational performance
Ability to read and interpret electrical schematics, P&ID drawings, and other related project drawings
Superior communication skills
Ability to manage complex projects and multi-task effectively
Excellent follow-through
Must be driven and self-motivated
Preferred
Experience with medium and/or high voltage systems and/or power electronics preferred
System controls (e.g., PLC, embedded) experience a plus
Benefits
Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal and sick time
Paid Holidays
Wellness Reimbursement Program
Potential to apply for Tuition Reimbursement
Employee Referral program
Employee Assistance Program
Company
EV.Careers
EV.Careers is the only recruiting firm that owns the electric vehicle industry's only dedicated talent platform.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase