Ascensus Global, Inc. (AGI) · 5 months ago
Technical/Resource Support Specialist
Fort Bragg
Full-time
Onsite
Entry Level
$75K/yr - $85K/yr
1+ years expAscensus Global, Inc. (AGI) is a Service-Disabled Veteran-Owned Small Business providing professional language services and cultural training. They are seeking a Technical/Resource Support Specialist to provide customer service, administrative support, and resource management for a language training contract.
E-LearningEducationLanguage Learning
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers
Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support
Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab
Control and maintain an extensive inventory of materials, publications and equipment
Generate reports on attendance, inventories and scheduling
Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators
Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software
Provide generalized instruction on the operation and use of such equipment on an ad hoc basis
Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts
Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary
Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary
Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues
Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools
Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs
Qualification
Required
U.S. citizenship
Minimum 1 year of technical and resource support experience
Familiarity with foreign languages and/or training
All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment
Preferred
Experience supporting a language training contract
3 years of technical and resource support experience
Benefits
Health and welfare options (medical, dental, vision, and health savings account)
Short and long-term disability
Company-paid life insurance
Additional voluntary coverage
A 401(k) plan with company match
Paid time off
Holiday pay
Company
Ascensus Global, Inc. (AGI)
Ascensus Global, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase