CWTSatoTravel · 1 day ago
Defense and Government - Travel Consultant III (experienced)
United States
Full-time
Remote
Senior Level
5+ years expCWTSatoTravel is a global leader in travel management services, specializing in serving U.S. military and government clients. In this role, you will provide exceptional customer service to defense and government travelers, ensuring a seamless travel experience through expert arrangements and support.
Travel
No H1B
U.S. Citizen Only
Responsibilities
Create and complete travel arrangements (air, hotel, car, rail) for complex accounts
Expert at selling products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience in each situation
May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities
May function as an SME with specific client knowledge and/or serve as the customer point of contact in small implant/explants
May manage first-level customer complaints/escalation
Resolves complex problems/escalations including non-standard and multi-destinations, ticket exchanges complex fares, and potentially VIP service
Assignments include both routine and non-routine work
Qualification
Required
5+ years of experience working in a customer service environment
3+ years as a Travel Consultant
Advanced knowledge of GDS and other booking tools used by CWT
Solid travel industry knowledge
Strong verbal and written communication skills
Has specialist skillset and/or subject matter expertise
Must be a US Citizen
Subject to a company and government background investigation including a criminal history and credit record review
Adhere to all government-required and/or company-mandated information security policies and regulations
Take all Information Security and Privacy Act training required by the Government and/or company
Safeguard any traveler personal identifiable information (PII) in accordance with applicable information security policies or regulations
Benefits
Hands-on paid training
Competitive compensation — including shift differentials, referral bonuses and supplier incentives
3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
Both on-site and home-based positions available
Flexible working options: Full-time, part-time, nights and weekends
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups
Company
CWTSatoTravel
CWTSatoTravel is a travel & tourism company offering travel management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
AKIKO MANFREDI
HR Business Partner
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