Linnaeus · 5 months ago
Guest Service Representative
Greenacres, FL
Full-time
Onsite
Entry Level
1+ years expBarkers Hotel & Purrington Inn is a premier pet boarding facility for dogs and cats, seeking a compassionate and organized Front Desk Receptionist to enhance their customer experience. In this role, you will greet clients and pets, manage reservations, and maintain accurate records while ensuring a welcoming environment for both pets and their owners.
Health CareVeterinary
Responsibilities
Greet clients and pets with warmth, professionalism, and a smile—in person and on the phone
Answer questions about our services (boarding, daycare, grooming—you name it!)
Schedule reservations and appointments using our management software
Guide pet parents through smooth check-in/check-out procedures
Update and maintain pet medical and vaccination records
Keep client and pet records organized and accurate
Process payments (cash, card, and digital) and issue receipts
Prepare and file intake forms and boarding agreements
Respond to emails and inquiries promptly—or forward to the right team member
Communicate pet care details to our amazing kennel and grooming staff
Make sure each pet’s unique needs (medications, food, temperament) are clearly noted and shared
Keep the lobby tidy, welcoming, and safe for both pets and people
Help manage front-desk supplies and retail pet product inventory
Qualification
Required
High school diploma or equivalent (required)
Excellent communication skills (verbal & written)
Super organized and able to juggle multiple tasks with a smile
Calm under pressure and in high-energy environments
Kind, compassionate, and patient with both animals and their owners
Reliable, punctual, and team-oriented
Comfortable being on your feet—standing, walking, sitting—for extended periods
Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!)
Ok with barking, meowing, and the occasional furball or flying fluff
Must be flexible to work weekends, holidays, and during peak seasons
Shifts may vary depending on business needs
Preferred
1+ year of receptionist or customer service experience (preferred)
Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus!
Comfortable handling cats and dogs of all shapes, sizes, and sass levels
Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus
Benefits
Medical, dental, and vision insurance
Paid vacation and sick days
401(k) plan
Generous employee pet discounts
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
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