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Charlie Health · 3 days ago

Reconciliation Specialist

Nashville, TN

Full-time

Hybrid

Mid Level

3+ years exp

Charlie Health is a company dedicated to transforming behavioral healthcare by providing personalized, virtual treatment for individuals facing mental health challenges. The Reconciliation Specialist role involves managing patient accounts to ensure accurate billing and reimbursement, requiring strong communication, problem-solving, and organizational skills.

Health Care

No H1B

Responsibilities

Communication Skills: As a posting reconciliation specialist, you may be required to communicate with internal teammates, insurance companies or patients for resolution of accounts

Attention to detail and accuracy: Reconciliation specialists must have excellent attention to detail to ensure they are accurately posting insurance and/or patient payments into the billing system. Attention to detail is also important when reconciling accounts to ensure the patient’s account is accurate

Problem-solving: Problem-solving skills are essential for posting reconciliation specialists, as they often work with insurance payers and/or patients to resolve accounts. Posting Reconciliation specialists use their problem-solving skills to identify account issues and develop strategies to resolve them. They also use problem-solving skills to identify and address any challenges that arise during the reconciliation process

Organization: Posting Reconciliation specialists often use organizational skills to keep track of their caseload and the information they gather during their reviews of accounts. They also use organizational skills to keep their workspace tidy and organized. This can help them find information quickly and complete their work on time

Qualification

Cash posting experienceReconciliation of accountsAdvanced Excel skillsNexGen experienceMedical record technologyGoogle Suite proficiencyOrganizationProblem-solvingAttention to detailCommunication skills

Required

3-5 years of experience in cash posting and/or reconciliation of patient accounts

Proficient in Google, Google Docs, with advanced Excel skills

Ability to work independently and with a team

Meet deadlines and KPI metric expectations

Experience in navigating clearinghouses and insurance portals

Proficiency with medical record technology required

Work authorized in the United States and native or bilingual English proficiency

Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis

Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule