Cosm · 17 hours ago
Regional IT Manager
The Colony, TX
Full-time
Onsite
Senior Level
$145K/yr - $155K/yr
7+ years expCosm is a global technology company that brings experiences to life in immersive environments. They are seeking a results-driven Regional IT Manager to oversee multiple technology-focused teams and ensure they have the necessary support and resources to deliver high-quality technical assistance and services across various venues.
ContentInformation TechnologyMedia and EntertainmentSoftwareVideo
Responsibilities
Lead and manage the Venue IT teams at each venue location, ensuring that all teams provide consistent, high-quality technical support to venue staff
Set clear performance expectations for Venue IT teams, regularly assessing performance through KPIs, feedback, and team development initiatives
Provide mentorship, guidance, and training to local IT support staff to enhance their technical skills and customer service capabilities
Foster collaboration and knowledge-sharing between regional Venue IT teams to ensure consistent best practices standards, and solutions are implemented across all venues
Work with other venue PMs to maintain and evolve the Venue IT program. This includes setting goals, objectives, evaluating requirements and ensuring success metrics are aligned with overall business strategy
Work with venue PMs and managers to coordinate and monitor multiple concurrent IT projects within the program’s portfolio
Develop comprehensive roadmaps, timelines, and deliverables across Cosm venues
Identify and assess program risks, dependencies, and impact on other business areas
Help manage and maintain staffing schedules and regional IT budgets, making sure resources are allocated effectively across venues
Coordinate with venue managers and Venue IT teams to implement and maintain systems tailored to each venue’s specific needs, including AV setups, POS systems, ticketing platforms, and security solutions
Troubleshoot and resolve complex IT issues in coordination with local teams and help escalate when necessary
Serve as the primary escalation point of contact for regional venue IT communication with executive leadership and business stakeholders on region’s status, KPIs, and potential risks or issues
Work with event managers to anticipate technology needs for each event, managing IT resources effectively across multiple venues
Establish and maintain program governance processes to ensure compliance with organizational standards
Drive lessons learned and continuously evaluate/refine program management methodologies and best practices across the region of teams
Qualification
Required
Minimum of 7 years of experience in IT management or technical support, with at least 2 years in a leadership or supervisory role
Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
Prior experience managing multi-disciplinary IT teams in a multi-site environment, ideally within the hospitality, events, or venue management industries
Prior experience with infrastructure management, hardware troubleshooting, and enterprise software systems
Prior experience with AV technology, event management software, and F&B POS systems
Proven ability to lead and motivate a geographically distributed IT support team
Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical staff across various levels of the organization
Strong analytical and troubleshooting skills, with a proactive approach to identifying and solving IT issues
General technical curiosity and acumen
Strong project management skills, with experience overseeing multiple projects simultaneously
Experience working in live entertainment, venue management, large scale hospitality, or event technology
Familiarity with cloud-based IT infrastructure and service management platforms
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management
Preferred
Relevant certifications (e.g., PMP, CSM, CompTIA, ITIL) are highly desirable
PMP/Scrum Master certification is a bonus
Company
Cosm
Cosm is a media and entertainment company that builds end-to-end experience solutions for the technology and entertainment sectors.
501-1000 employees
H1B Sponsorship
Cosm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$250M2024-07-31Series Unknown· $250M
Leadership Team
Jeb Terry
President/Co-founder and CEO
Neil S. Carty
Vice President, Head of Brand & Community
Recent News
Sports Business Journal
2025-12-03
Sports Business Journal
2025-10-31
Company data provided by crunchbase